Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jodi Sutton

Lake Stevens

Summary

Dynamic and results-driven professional with extensive experience at QCC Casino and Tulalip Resort Casino, excelling in game supervision and regulatory compliance. Proven track record in conflict resolution and dealer training, ensuring exceptional guest experiences. Adept at bankroll management, fostering a positive gaming environment while maintaining adherence to all gaming regulations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Dual Rate Shift Manager

QCC Casino
Tulalip
09.2022 - Current
  • Supervise Table Games Blackjack, Spanish 21, Baccarat, 4 Card Poker, 3 Card Poker, Ultimate Texas Hold 'Em, Pai Gow, Craps and Roulette
  • Maintain bankroll on games
  • Maintain player tracking
  • Supervise dealers
  • Enforce procedures
  • Compliant with Title 31 and Tribal compact
  • Supervise game play and guests
  • Shift Manager duties including, audits, discipline, road map, shift reports, jackpots, guests and complying with all regulations in place by the TGO and the State of Washington
  • Work with Microsoft Office
  • Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
  • Investigated customer complaints regarding game play and resolved issues in a timely manner.
  • Maintained accurate records of employee performance reviews and disciplinary actions taken when necessary.
  • Established relationships with key personnel from various departments throughout the casino.
  • Provided training to new dealers on the rules of each game, as well as techniques for dealing cards accurately and efficiently.
  • Maintained inventory of chips, cards, dice and other supplies necessary for table games operations.

Casino Floor Supervisor

QCC Casino
Tulalip
09.2011 - 09.2022
  • Supervise Table Games Blackjack, Spanish 21,Baccarat, 4 Card Poker, 3 Card Poker, Ultimate Texas Hold 'Em, Pai Gow, Craps and Roulette.
  • Maintain bankroll on games
  • Maintain player tracking
  • Supervise dealers
  • Enforce procedures
  • Compliant with Title 31 and Tribal compact
  • Supervise game play and guests

  • Investigated customer complaints, disputes and irregularities.
  • Resolved conflicts between players or dealers in a professional manner.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
  • Monitored table games operations to ensure accuracy, fairness and adherence to established standards.

Dealer

QCC Casino
Tulalip
01.2010 - 09.2011
  • Inspected cards, chips, and dice for damage or tampering.
  • Educated guests on house rules and procedures specific to each game.
  • Adhered to all safety protocols established by the casino management team.
  • Performed chip exchanges for customers when requested.
  • Dealt Table Games Blackjack, Spanish 21, Baccarat, 4 Card Poker, 3 Card Poker, Ultimate Texas Hold 'Em, Pai Gow, and Roulette.

Insurance Agent

CJ's Insurance
Stanwood
07.2007 - 01.2010
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Processed payments received from clients promptly according to established procedures.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.

Casino Floor Supervisor

Tulalip Casino
Tulalip
07.1999 - 07.2007
  • Supervise Table Games Blackjack, Spanish 21,Baccarat, 4 Card Poker, 3 Card Poker, Ultimate Texas Hold 'Em, Pai Gow, Craps and Roulette.
  • Maintain bankroll on games
  • Maintain player tracking
  • Supervise dealers
  • Enforce procedures
  • Compliant with Title 31 and Tribal compact
  • Supervise game play and guests
  • Shift Manager duties including, audits, discipline, road map, shift reports, jackpots, guests and complying with all regulations in place by the TGO and the State of Washington. Worked with Microsoft Office

Dual Rated Floor Supervisor/Casino Dealer

Tulalip Casino
Tulalip
08.1996 - 07.1999
  • Supervise Table Games Blackjack, Spanish 21,Baccarat, 4 Card Poker, 3 Card Poker, Ultimate Texas Hold 'Em, Pai Gow, Craps and Roulette.
  • Maintain bankroll on games
  • Maintain player tracking
  • Supervise dealers
  • Enforce procedures
  • Compliant with Title 31 and Tribal compact
  • Supervise game play and guests.

Dealer

Tulalip Casino
Tulalip
08.1995 - 05.1997
  • Dealt Table Games Blackjack, Spanish 21,Baccarat, 4 Card Poker, 3 Card Poker, Ultimate Texas Hold 'Em, Pai Gow, and Roulette.
  • Exchanged cash for cheques

Education

GED -

Everett Community College
Everett, WA
05-1989

Skills

  • Game supervision
  • Bankroll management
  • Player tracking
  • Regulatory compliance
  • Dealer training
  • Conflict resolution

Certification

  • August 2018 - Certificate in Tribal Business Technology
  • August 2018 - Certificate in Tribal Business Technology Customer Service
  • June 2018 - Certificate in Outlook 2016
  • December 2018 - Certificate in Office Word

Timeline

Dual Rate Shift Manager

QCC Casino
09.2022 - Current

Casino Floor Supervisor

QCC Casino
09.2011 - 09.2022

Dealer

QCC Casino
01.2010 - 09.2011

Insurance Agent

CJ's Insurance
07.2007 - 01.2010

Casino Floor Supervisor

Tulalip Casino
07.1999 - 07.2007

Dual Rated Floor Supervisor/Casino Dealer

Tulalip Casino
08.1996 - 07.1999

Dealer

Tulalip Casino
08.1995 - 05.1997

GED -

Everett Community College

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