Summary
Overview
Work History
Education
Skills
References
Activities And Skills
Timeline
Generic

TRACY GALLETTA

Ft. Pierce,FL

Summary

Experienced in a dual rate supervisor role within the poker industry, providing relevant expertise and leadership skills. Proven ability to manage gaming operations effectively, ensuring compliance with gaming regulations and delivering high-quality customer service. Demonstrates strong problem-solving capabilities, team coordination, and decision-making skills which have contributed significantly to past roles in creating an optimal gaming environment.

Overview

18
18
years of professional experience

Work History

Poker Dual Rate Supervisor

Card House Port Saint Lucie
Port Saint Lucie, Florida
01.2023 - Current
  • Monitored gaming tables for compliance with established rules and regulations.
  • Conducted daily audits of chips, cash transactions, and paperwork.
  • Supervised staff to ensure they are adhering to company policies and procedures.
  • Created detailed reports on shift activities for review by management.
  • Maintained a friendly and professional demeanor while interacting with players, staff, and guests.
  • Kept all games in compliance with casino and gaming standards.

Server

Chilis's Bar and Grill
Port Saint Lucie, FL
12.2021 - 01.2022
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Greeted guests and provided menus.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Poker Floor Supervisor

Casino Fort Pierce
Fort Pierce, USA
11.2020 - 11.2021
  • Promoted from poker dealer to poker room manager in November 2020.
  • Supervision of poker dealers
  • Ensure state gaming regulation compliance, ensure player and dealer COVID regulation compliance
  • Provide customer service to poker players
  • Resolve contested calls between dealers and players
  • Provide chip refills for table wells
  • Create dealer rotation schedule, provide shift reports, document and provide employee write ups and suspensions
  • Ensure state gaming regulation compliance, ensure player and dealer COVID regulation compliance
  • Part-time poker dealer

Poker Dealer

Casino Fort Pierce
Fort Pierce, USA
07.2017 - 10.2020
  • Customer Service to casino poker players; dealing poker card games of Texas Hold Em, Omaha, and various poker table games; provide refill of table wells and buy-ins for players

Food and Beverage Manager and Bartender/Server

Casino Fort Pierce (formerly Fort Pierce Jai Alai)
Fort Pierce, USA
01.2013 - 06.2017
  • Various positions, including:
  • Customer Service serving beer, beverages, and preparing and serving liquor beverages to customers.
  • Customer Service providing cooking and serving customers; creating food and bar inventory

Customer Service Representative

Aegis Communication
Port St. Lucie, USA
01.2009 - 01.2013
  • Customer service representative incoming phone communications for healthcare insurance providers; customer service representative for grievance department

Waitress

Duffy's Sports & Grill
01.2007 - 12.2007
  • Waitress

Education

Associates Degree - Paralegal Studies AA

Keiser University
Port Saint Lucie
07.2017

Skills

  • Highly motivated
  • Game supervision
  • Conflict resolution
  • Gaming regulations
  • Table game operations
  • Dedicated employee
  • Licensed Foster Care Parent

References

Available upon request

Activities And Skills

  • Highly motivated and dedicated employee
  • Licensed Foster Care Parent since 07/01/19

Timeline

Poker Dual Rate Supervisor

Card House Port Saint Lucie
01.2023 - Current

Server

Chilis's Bar and Grill
12.2021 - 01.2022

Poker Floor Supervisor

Casino Fort Pierce
11.2020 - 11.2021

Poker Dealer

Casino Fort Pierce
07.2017 - 10.2020

Food and Beverage Manager and Bartender/Server

Casino Fort Pierce (formerly Fort Pierce Jai Alai)
01.2013 - 06.2017

Customer Service Representative

Aegis Communication
01.2009 - 01.2013

Waitress

Duffy's Sports & Grill
01.2007 - 12.2007

Associates Degree - Paralegal Studies AA

Keiser University

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