Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Edwards

Baltimore,MD

Summary

Experienced in overseeing poker tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.

Overview

9
9
years of professional experience

Work History

Poker Dual Rate Supervisor

Horseshoe Casino Baltimore
09.2018 - Current
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Monitored chips purchases, table inventories and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Established and maintained banks and table bet limits for each supervised game.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.

Poker Dealer

Maryland Live Casino
08.2013 - 09.2018
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.

Education

High School Diploma -

Maryland GED
Baltimore, MD
08.2000

Skills

  • Monetary Transactions
  • Knowledge of Gaming Regulations
  • Training Employees
  • Standards Compliance
  • Procedures Compliance
  • Performance Strategies
  • Critical Thinking
  • Resolving Disputes
  • Guest Relations
  • Customer Satisfaction
  • Greeting Guests
  • Customer Retention
  • Overseeing Games
  • Player Engagement
  • Deal Cards
  • Active Learning
  • Team Training and Leadership
  • Efficient Service

Timeline

Poker Dual Rate Supervisor

Horseshoe Casino Baltimore
09.2018 - Current

Poker Dealer

Maryland Live Casino
08.2013 - 09.2018

High School Diploma -

Maryland GED

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John Edwards