Fredy Cruz
Denham Springs,LA
Summary
Seasoned Poker Dual Rate Supervisor and Dealer with a proven track record at L'Auberge Casino & Hotel Baton Rouge, enhancing customer satisfaction and maintaining game integrity. Skilled in poker knowledge and motivational techniques, excel in player relations and table supervision, contributing significantly to operational efficiency and a positive gaming atmosphere.
Overview
20
20
years of professional experience
Work History
Poker Dual Rate Supervisor
L'Auberge Casino & Hotel Baton Rouge
11.2021 - 09.2024
- Maintained game integrity by enforcing casino rules, regulations, and policies among staff and guests.
- Enhanced customer satisfaction by ensuring efficient operations and resolving guest issues promptly.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
- Managed inventory of poker chips, cards, and supplies to maintain proper stock levels for smooth operations.
- Ensured compliance with gaming regulations by accurately tracking and reporting financial transactions.
Poker Dealer
Players Casino
02.2013 - 10.2020
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
Poker Dealer
Crystal Casino
02.2012 - 02.2013
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
Poker Dual Rate Supervisor
Isle of Capri
08.2006 - 12.2011
- Maintained game integrity by enforcing casino rules, regulations, and policies among staff and guests.
- Contributed to business growth by identifying opportunities for improvement in poker room operations.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
- Reduced errors in payouts through rigorous attention to detail during hand-offs with dealers and floor personnel.
- Managed inventory of poker chips, cards, and supplies to maintain proper stock levels for smooth operations.
Poker Dealer
Pechanga Resort Casino
10.2004 - 08.2006
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Answered players questions and resolved disputes to provide excellent customer service.
Education
Some College (No Degree) - General Studies
Fremont High
Los Angeles, CASkills
- Motivational Skills
- Stress Tolerance
- Policy compliance
- Poker knowledge
- Player relations
- Table Supervision
- Greeting guests
Languages
Spanish
Native or Bilingual
Affiliations
- Reference: Cyd Kelleher
Timeline
Poker Dual Rate Supervisor
L'Auberge Casino & Hotel Baton Rouge
11.2021 - 09.2024
Poker Dealer
Players Casino
02.2013 - 10.2020
Poker Dealer
Crystal Casino
02.2012 - 02.2013
Poker Dual Rate Supervisor
Isle of Capri
08.2006 - 12.2011
Poker Dealer
Pechanga Resort Casino
10.2004 - 08.2006
Some College (No Degree) - General Studies
Fremont High
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