Kaye Vandenberg
Southwest Ranches,FL
Summary
Diligent Poker Tournament Manager with strong background in supervising poker games and ensuring compliance with gaming regulations. Proven ability to manage team members while maintaining smooth and fair gaming environment. Demonstrated skills in conflict resolution and effective communication.
Overview
9
9
years of professional experience
Work History
Poker Dual Rate Supervisor
Seminole Hard Rock Casino
07.2021 - Current
- Enhanced customer satisfaction by ensuring efficient operations and resolving guest issues promptly.
- Improved team performance by providing ongoing coaching and conducting regular performance evaluations.
- Streamlined communication between the poker room and other departments to ensure seamless guest experiences.
- Reduced errors in payouts through rigorous attention to detail during hand-offs with dealers and floor personnel.
- Managed inventory of poker chips, cards, and supplies to maintain proper stock levels for smooth operations.
- Maintained game integrity by enforcing casino rules, regulations, and policies among staff and guests.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
Poker Dealer
Oneida Nation Turning Stone
01.2016 - 05.2021
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Education
Ten Broeck Academy
Franklinville, NY06.2015
Skills
- Integrity and honesty
- Motivational skills
- Stress tolerance
- Policy compliance
- Rule enforcement
- Game management
- Tournament organization
Timeline
Poker Dual Rate Supervisor
Seminole Hard Rock Casino
07.2021 - Current
Poker Dealer
Oneida Nation Turning Stone
01.2016 - 05.2021
Ten Broeck Academy
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