Brett Berarducci
Cullowhee,NC
Summary
Friendly and positive casino team leader bringing 18 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Vigilant and highly skilled gaming professional with strong leadership background and clear understanding of related laws, best practices and unauthorized behaviors. Observe floor operations to minimize house losses and maximize security. Well-organized in supervising teams and tackling customer service issues. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
18
18
years of professional experience
Work History
Poker Dual Rate Supervisor
Harrahs Cherokee Casino And Resort
07.2023 - Current
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Enhanced dealer skills through comprehensive training programs focused on customer service techniques.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
Poker Dealer
Tampa Bay Downs Tampa Florida
04.2017 - 07.2023
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Poker Dealer
Oxford Downs
10.2019 - 03.2021
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Poker Dealer
World Series Of Poker
05.2019 - 07.2019
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
Poker Delaer
Derby Lane
03.2006 - 05.2016
- Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
- Inspected table games and equipment to confirm proper function.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
Education
High School Diploma -
Seminole High School
Seminole, FL05.2004
Skills
- Coordinating documents
- Training employees
- Compliance Monitoring
- Team motivation
- Security management
- Poker knowledge
- Jackpot payment management
- Motivational Skills
- Greeting guests
- Policy Enforcement
- Rules Enforcement
- Observing operations
- Guest Relations
- Rule Enforcement
- Employee performance evaluation
- Leading employees
- Player relations
- Policy compliance
- Workflow Coordination
- Table Supervision
- Resolving Complaints
- Activity monitoring
- Integrity and Honesty
- Dependable and Responsible
Timeline
Poker Dual Rate Supervisor
Harrahs Cherokee Casino And Resort
07.2023 - Current
Poker Dealer
Oxford Downs
10.2019 - 03.2021
Poker Dealer
World Series Of Poker
05.2019 - 07.2019
Poker Dealer
Tampa Bay Downs Tampa Florida
04.2017 - 07.2023
Poker Delaer
Derby Lane
03.2006 - 05.2016
High School Diploma -
Seminole High School
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