Summary
Overview
Work History
Education
Skills
Timeline
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Phillip Prose

Whittier,NC

Summary

Dynamic Table Games Floor Supervisor with a proven track record at Harrahs Cherokee Casino, excelling in guest relations and policy enforcement. Recognized for enhancing operational efficiency and training staff, while ensuring compliance with gaming regulations. Exceptional leadership and attention to detail have driven increased player engagement and revenue growth.

Overview

18
18
years of professional experience

Work History

Table Games Floor Supervisor

Harrahs Cherokee Casino and Resort
07.2023 - Current
  • Supervised daily operations of table games, ensuring adherence to gaming regulations and company policies.
  • Trained and mentored new dealers on game procedures and customer service standards.
  • Monitored player activities to identify and mitigate potential gaming discrepancies or disputes.
  • Collaborated with management to implement strategies for enhancing guest experience and operational efficiency.
  • Conducted regular audits of table games to ensure accurate payouts and compliance with state regulations.
  • Resolved customer inquiries and concerns promptly, fostering a positive gaming environment.
  • Analyzed game performance metrics to recommend adjustments for improving profitability and guest engagement.
  • Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
  • Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.

Table Games Floor Supervisor

IP Casino Resort Spa
01.2021 - 05.2023
  • Assisted in scheduling dealer shifts to maintain optimal staffing levels during peak hours.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
  • Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
  • Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
  • Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.

Table Games Dealer

Harrahs Cherokee Casino and Resort
05.2014 - 03.2021
  • Dealt various table games, ensuring compliance with casino regulations and game rules.
  • Provided exceptional customer service, enhancing guest experience through engaging interactions.
  • Monitored gameplay for fairness, identifying and reporting any discrepancies or irregularities.
  • Trained new dealers in game procedures, promoting consistency and adherence to standards.

Self Employed

Phillip Prose
01.2008 - 01.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Santa Fe High School
Alachua, Fl
06-2003

Skills

  • Exceptional leadership
  • Team management
  • Guest relations
  • Policy enforcement
  • Game rules
  • Table game operation
  • Leading employees
  • Greeting guests
  • Training employees
  • Player development
  • Gaming regulations
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Reliability

Timeline

Table Games Floor Supervisor

Harrahs Cherokee Casino and Resort
07.2023 - Current

Table Games Floor Supervisor

IP Casino Resort Spa
01.2021 - 05.2023

Table Games Dealer

Harrahs Cherokee Casino and Resort
05.2014 - 03.2021

Self Employed

Phillip Prose
01.2008 - 01.2013

Santa Fe High School

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Phillip Prose