Dawn Ely
Pawcatuck,USA
Summary
Dynamic Table Games Floor Supervisor with extensive experience at Mohegan Sun Casino, excelling in cash flow management and customer dispute resolution. Proven leadership and exceptional communication skills foster a positive gaming environment, ensuring compliance with gaming regulations while enhancing operational efficiency. Committed to delivering outstanding guest relations and team performance. Professional Table Games Floor Supervisor with many years of experience. Sound knowledge of table games as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff.
Overview
26
26
years of professional experience
Work History
Table Games Floor Supervisor
Mohegan Sun Casino
Uncasville
07.2003 - Current
- Successfully maintained an efficient and accurate cash flow system during high-volume shifts.
- Proficiently managed chip counts and buy-ins, as well as participated in closing procedures.
- Effectively handled customer disputes, escalating to floor management as needed.
Casino Dealer
Mohegan Sun Casino
Uncasville
07.1999 - Current
- Demonstrated effective communication and customer service skills while dealing in a fast-paced casino environment.
- Possessed a thorough knowledge of games and regulations, while maintaining a safe working environment.
- Developed a strong rapport with customers, creating an enjoyable and positive gaming experience.
Table Games Dual-Rate Pit Manager
Mohegan Sun Casino
Uncasville, CT
05.2013 - 06.2025
- Manage and oversee multiple pits staffing needs, business demands.
- Handle customer complaints as well as staffing issues.
- Accounting and balancing the pits.
- Accounting of cards and dice.
Education
High School Diploma -
Robert E Fitch Senior high school
06.1996
Skills
- Gaming knowledge
- Customer service
- communication
- Attention to detail
- Cash handling
- Mathematics
- Teamwork
- Creativity
- Leadership
- Work ethic
- Adaptability
- Time management
- Problem-solving
- Cash flow management
- Game regulation compliance
- Chip accounting
- Dispute resolution
- Pit staffing management
- Customer relationship management
- Team leadership
- Risk assessment
- Financial reporting
- Effective communication
- Problem solving
- Conflict negotiation
- Process improvement
- Training and development
- Guest relations
- Budgeting expertise
- Policy enforcement
- Surveillance monitoring
- Game rules
- Team management
- Table game operation
- Exceptional leadership
- Employee scheduling
- Recordkeeping skills
- Observing operations
- Resolving complaints
- Coordinating documents
- Leading employees
- Behavioral observation
- Problem-solving aptitude
- Multitasking capacity
- Performance evaluation
- Organizational skills
- Operational efficiency
- Crisis management
- Time management abilities
- Casino Floor Management
- Inventory control
- Professional demeanor
- Adaptability and flexibility
- Customer complaint resolution
- Reliability
- Report preparation
- Task prioritization
- Team motivation
- Communication skills
- Personnel management
- Gaming laws knowledge
- Interpersonal skills
References
Available upon request
Personal Information
Date of Birth: 01/25/78
Timeline
Table Games Dual-Rate Pit Manager
Mohegan Sun Casino
05.2013 - 06.2025
Table Games Floor Supervisor
Mohegan Sun Casino
07.2003 - Current
Casino Dealer
Mohegan Sun Casino
07.1999 - Current
High School Diploma -
Robert E Fitch Senior high school
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