Vernon Hardon
Reno,United States
Summary
Friendly and positive casino team leader bringing 30 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Reliable employee seeking table games position. Offering excellent communication and good judgment. Enthusiastic craps dealer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of dealing and training in table games. Motivated to learn, grow and excel in casino gaming.
Overview
30
30
years of professional experience
Work History
Table Games Floor Supervisor
Grand Sierra Resort And Casino
Reno , NV
08.2020 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Trained, supervised and evaluated workers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Table Games Dealer
Alladin
Las Vegas , NV
02.2000 - 01.2022
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Craps Dealer
Gold Strike Casino Resort Tunica Ms
Robinsoville , MS
09.2002 - 02.2020
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
Robinsonville , MS
10.1997 - 02.2000
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Table Games Floor Supervisor
Sams Town Casino And Hotel
Robinsonville , MS
06.1994 - 10.1997
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Performed paperwork required for monetary transactions.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Education
High School Diploma -
Quitman High School
Quitman, MS05.1988
Skills
- Performance Feedback
- Monetary Transactions
- Customer Loyalty
- Minor Repairs
- Assigning Tables
- Employee Performance Evaluations
- Knowledge of Gaming Regulations
- Guest Services
- Guest Observations
- Providing Feedback
- Corrective Actions
- Unusual Behavior Reporting
- Equipment Maintenance
- Coaching and Mentorship
Timeline
Table Games Floor Supervisor
Grand Sierra Resort And Casino
08.2020 - Current
Craps Dealer
Gold Strike Casino Resort Tunica Ms
09.2002 - 02.2020
Table Games Dealer
Alladin
02.2000 - 01.2022
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
10.1997 - 02.2000
Table Games Floor Supervisor
Sams Town Casino And Hotel
06.1994 - 10.1997
High School Diploma -
Quitman High School
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