Stacey Shelby
Metropolis,IL
Summary
Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer and team leader with excellent problem-solving and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Vast experience in dealing with and managing difficult situations.
Overview
32
32
years of professional experience
Work History
Table Games Floor Supervisor
Caesar's Entertainment
Metropolis, IL
04.2005 - Current
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as well as state and federal regulations.
- Performed paperwork required for monetary transactions.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Established and maintained banks and table bet limits for each supervised game.
- Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Table Games Dual Rate Dealer
Caesar's Entertainment
Metropolis, IL
05.2000 - 04.2005
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Worked with dealer team to run larger games such as craps and baccarat.
- Dealt cards and compared hands to determine winners of games such as blackjack.
Table Games Dealer
Caesar's Entertainment
Metropolis, IL
04.1995 - 05.2000
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Worked with dealer team to run larger games such as craps and baccarat.
Housekeeping Attendant
Caesar's Entertainment
Metropolis, IL
05.1994 - 04.1995
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
Housekeeping Attendant
Days Inn
Muddy, IL
09.1993 - 04.1994
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Dietary Specialist
United States Air Force, USAF
06.1990 - 06.1993
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions and energy requirements.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08.2006
Skills
- Guest Relations
- Active Learning
- Reading Comprehension
- Performance Feedback
- Critical Thinking
- Customer Interaction
- Social Perceptiveness
- Monetary Transactions
- Task Prioritization
- Employee Performance Evaluations
Additional Information
I own and operate a handmade bath and beauty business. I have used this business to provide donations to my local no-kill animal shelter.
Timeline
Table Games Floor Supervisor
Caesar's Entertainment
04.2005 - Current
Table Games Dual Rate Dealer
Caesar's Entertainment
05.2000 - 04.2005
Table Games Dealer
Caesar's Entertainment
04.1995 - 05.2000
Housekeeping Attendant
Caesar's Entertainment
05.1994 - 04.1995
Housekeeping Attendant
Days Inn
09.1993 - 04.1994
Dietary Specialist
United States Air Force, USAF
06.1990 - 06.1993
Bachelor of Science - Business Management
University of Phoenix
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