Amber Foard
Brandenburg,KY
Summary
Proven leader with extensive experience as a Table Games Floor Supervisor at French Lick Casino, adept in team management and surveillance monitoring. Excelled in enhancing guest relations and ensuring compliance, significantly improving dealer proficiency and game knowledge. Skilled in effective communication and problem-solving, consistently promoting a professional gaming environment. Motivated [Job Title] offering [Number] years in casino security and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences. Hardworking Table Games Supervisor with training in [Type] technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach. Friendly and positive casino team leader bringing [Number] years of experience in the field. Well-versed in monitoring chips, player wins and game table activities. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills. Committed [Type] professional adept at handling currency exchanges and notifying security department to escort winning patrons and maintain security standards. Well-versed in dispatching repair technicians immediately to fix out-of-order machines. Detail-oriented [Job Title] giving succinct, easy to understand instructions to employees and developing positive relationships with slot players. Adept at continuously overseeing facilities to maintain clean public areas. Looking for new [Job Title] opportunity with gaming company. Focused Supervisor accomplished in keeping gambling operations running smoothly. Devoted to customer service and game promotion. Works great with security and table staff to manage problems.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Table Games Floor Supervisor
French Lick Casino
French Lick, IN
07.2024 - Current
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained, supervised and evaluated workers.
- Watched closely to catch errors and notified surveillance of irregularities.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
Table Games Floor Supervisor
Caesars Southern Indiana
Elizabeth, IN
04.2016 - 06.2024
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Performed paperwork required for monetary transactions.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Warehouse Lead
Zappos
Shepherdsville, KY
01.2013 - 04.2016
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Jefferson Community And Technical College
Louisville, KY 09.2001 - 09.2003
Skills
Exceptional leadership
Game knowledge
Team Management
Surveillance monitoring
Guest Relations
Policy Enforcement
Employee Scheduling
Table game operation
Casino regulations
Leading employees
Greeting guests
Training employees
Resolving Complaints
Compliance Monitoring
Customer Service
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Organizational Skills
Team Leadership
Team motivation
Active Listening
Effective Communication
Adaptability and Flexibility
Employee Supervision
Public relations
Team building
Timeline
Table Games Floor Supervisor
French Lick Casino
07.2024 - Current
Table Games Floor Supervisor
Caesars Southern Indiana
04.2016 - 06.2024
Warehouse Lead
Zappos
01.2013 - 04.2016
Jefferson Community And Technical College
09.2001 - 09.2003