Grigoriy Kordon
Las Vegas
Summary
Professional Table Games Floor Supervisor with many years of experience. Sound knowledge of table games and slot machines as well as laws and regulations governing gaming operations. Results-oriented, works well under pressure and effectively manages staff.
Overview
2
2
years of professional experience
1984
1984
years of post-secondary education
Work History
Table Games Floor Supervisor
Circa hotel and casino
Las Vegas
01.2024 - Current
- Supervised table games operations to ensure compliance with gaming regulations.
- Trained and mentored dealers on game procedures and customer service standards.
- Monitored gameplay to maintain fair play and resolve disputes among players.
- Coordinated with security teams to uphold a safe gaming environment for guests.
- Assisted in scheduling shifts and managing staffing needs for table games.
- Conducted regular inspections of gaming equipment for proper functionality.
- Engaged with guests to enhance their gaming experience and address inquiries.
- Implemented training programs to improve dealer performance and service quality.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Developed effective strategies for increasing customer satisfaction levels at table games.
- Ensured compliance with all applicable gaming regulations and laws.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Established and maintained banks and table limits for each game.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Analyzed current trends in player behavior to develop marketing initiatives designed to increase revenue from table games activities.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
Education
Casino Table Games
Las Vegas School of Dealing
Las Vegas , NV 11.2004 - 02.2005
High School #132
Kharkov,Ukraine Skills
- Table games management
- Regulatory compliance
- Staff training
- Customer engagement
- Dispute resolution
- Customer service
- Performance monitoring
- Team leadership
- Shift scheduling
- Conflict resolution
- Audit procedures
- Operational oversight
- Relationship building
- Safety coordination
- Team management
- Table game operation
- Game rules
- Guest relations
- Employee scheduling
- Casino regulations
- Exceptional leadership
- Policy enforcement
- Player development
- VIP services
- Training employees
- Gaming regulations
- Table game operations
- Leading employees
- Supporting promotions
- Observing operations
- Greeting guests
- Team training and leadership
- Negotiation skills
- Adaptability
- Cash handling
- Fraud detection
- Problem-solving
- Workplace safety
- Attention to detail
- Gambling regulations compliance
- Reliability
- Staff scheduling
- Problem-solving aptitude
- Analytical thinking
- Observe gamblers
- Rules enforcement
- Problem-solving abilities
- Customer complaint resolution
Languages
English
Professional
Russian
Professional
Ukrainian
Professional
Timeline
Table Games Floor Supervisor
Circa hotel and casino
01.2024 - Current
Casino Table Games
Las Vegas School of Dealing
11.2004 - 02.2005
High School #132