Heather J. Kimball
Las Vegas
Summary
Results-driven casino professional with over 25 years of experience in table games operations, progressing from dealer to floor supervisor roles at premier Las Vegas properties. Skilled in managing high-stakes games, ensuring regulatory compliance, and delivering exceptional guest experiences. Proven ability to lead teams, resolve conflicts, and maintain accurate financial transactions in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Table Games Floor Supervisor
Fountainebleau Las Vegas
Las Vegas
11.2023 - Current
- Supervised operations of 10+ table games, including Pai Gow, Baccarat, Roulette, Blackjack, and carnival games, managing daily transactions exceeding $100,000.Enhanced guest satisfaction by resolving disputes promptly and fostering a welcoming gaming environment.Oversaw marker requests, redemptions, fills, and credits, ensuring 100% accuracy in game balancing.Trained and mentored 15+ dealers, improving team performance and adherence to casino protocols.
Table Games Floor Supervisor
The Bellagio
01.2016 - 11.2023
- Supervised operations of 10+ table games, including Pai Gow, Baccarat, Roulette, Blackjack, and carnival games, managing daily transactions exceeding $300,000.Enhanced guest satisfaction by resolving disputes promptly and fostering a welcoming gaming environment.Oversaw marker requests, redemptions, fills, and credits, ensuring 100% accuracy in game balancing.Trained and mentored 15+ dealers, improving team performance and adherence to casino protocols.
Table Games Floor Supervisor
SLS
Las Vegas
01.2014 - 01.2016
- January 2016 Managed daily operations for 8+ table games, ensuring compliance with Nevada Gaming Control Board regulations.Streamlined marker transactions and table fills, reducing downtime by 10% through efficient coordination.Delivered exceptional customer service, addressing high-value guest needs and maintaining a positive gaming atmosphere.Collaborated with pit managers to monitor game integrity and prevent operational discrepancies.
Table Games Dealer
Caesars
Las Vegas
08.2012 - 08.2014
- Dealt high-volume games including Pai Gow, Baccarat, Roulette, and Blackjack, handling bets up to $400,000 per hand.Ensured game protection by identifying irregularities and maintaining strict adherence to casino policies.Processed marker requests and redemptions accurately, supporting seamless table operations.
Table Games Dealer
Aria
Las Vegas
12.2009 - 08.2010
- Provided engaging guest experiences while dealing Pai Gow, Baccarat, Roulette, and Blackjack in a high-energy environment.Maintained precise chip inventories during fills and credits, ensuring zero discrepancies.Supported team efficiency by assisting with marker transactions and game transitions.
Table Games Dealer
Mandalay Bay
Las Vegas
02.1999 - 12.2009
- Delivered outstanding service to diverse clientele, dealing Pai Gow, Baccarat, Roulette, and Blackjack for up to 12 hour shifts.Executed accurate payouts and collections for high-stakes bets, maintaining game integrity.Collaborated with floor supervisors to process marker requests and ensure smooth table
Education
Bachelor of science - Psychobiology
New York Institute of Technology
New York, NY12.1995
Skills
- Table Games Expertise: Pai Gow, Baccarat (Big, Midi, Mini), Roulette, Blackjack, Carnival Games Guest Relations & Conflict Resolution Game Protection & Regulatory Compliance Financial Transactions (Markers, Fills, Credits)Team Leadership & Staff Training Operational Efficiency & Multitasking Professional
Awards
Full athletic scholarship
Timeline
Table Games Floor Supervisor
Fountainebleau Las Vegas
11.2023 - Current
Table Games Floor Supervisor
The Bellagio
01.2016 - 11.2023
Table Games Floor Supervisor
SLS
01.2014 - 01.2016
Table Games Dealer
Caesars
08.2012 - 08.2014
Table Games Dealer
Aria
12.2009 - 08.2010
Table Games Dealer
Mandalay Bay
02.1999 - 12.2009
Bachelor of science - Psychobiology
New York Institute of Technology