Dedicated professional with extensive experience in table game operations. Skilled in training new staff and promoting high customer satisfaction, leading to recognition for exceptional service and effective problem resolution.
Overview
20
20
years of professional experience
Work History
Table Games Floor Supervisor/Dual Rate Supervisor
Harrah's Casino
Las Vegas
05.2006 - Current
Supervised table game operations, ensuring compliance with casino regulations and enhancing operational integrity.
Managed dealer performance and effectively addressed customer inquiries, fostering a positive gaming experience.
Trained new staff on game rules and customer service standards.
Monitored gaming activity to prevent fraud and ensure fair play.
Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Resolved customer issues with knowledgeable and friendly service, promoting high customer satisfaction and loyalty.
Recognized by management for providing exceptional customer service.
Provided leadership, coaching, and mentoring to team members.