John Capizzi

• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
• Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
• Assisted players with placing bets, educating on game rules to increase understanding.
• Maintained a professional and welcoming atmosphere for players with excellent communication skills.
• Monitored game for potential security risk to protect operation and players.
• Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
• Answered players questions and resolved disputes to provide excellent customer service.

- Owner (LLC GLC) Digital Candy Company ReadySetCandy , purchasing / inventory management / e-commerce / marketing / accounting / sales

- GLC Clothing Outlet - 2015-2020- Brick and Mortar Retail Store with website , Owner/Operator- Guest Relations / Sales / Marketing & Promotions/ Cash Handling / Accounting & Inventory Management

• NCAA Licensed Apparel
• Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
• Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
• Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
• Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
• Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
• Increased client retention by providing superior customer service.

• NCAA Licensed Apparel
• Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
• Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
• Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
• Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
• Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
• Increased client retention by providing superior customer service.