Andrea Archie
Merrillville,IN
Summary
24 years of table games experience with 8 years in management devoted to leading, managing, and inspiring my team to grow by implementing the vision of the company. Proficient in building strong professional relationships with our guests that keeps them committed to our brand.
Overview
16
16
years of professional experience
Work History
Table Games Assistant Shift Manager
Horseshoe Casino
Hammond, IN
09.2021 - Current
- Provided leadership, guidance and direction to staff in the Table Games Department.
- Managed, trained and supervised a diverse team of table games dealers and supervisors.
- Monitored all gaming activities at assigned tables including game rules enforcement, security protocols, jackpot payouts and more.
- Investigated any suspicious activities at assigned tables to maintain the integrity of the casino floor.
- Provided customer service by resolving player disputes or complaints in a timely manner.
- Coordinated with other departments to provide an efficient workflow for players and staff alike.
Table Games Dual Rate Assistant Shift Manager
Horseshoe Casino
Hammond, IN
09.2016 - 10.2021
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Conducted training for new dealers in accordance with departmental policies and standards.
- Inspected equipment regularly to ensure proper functioning at all times.
- Resolved guest complaints quickly and efficiently while maintaining a positive attitude.
- Ensured compliance with gaming regulations and internal control procedures.
- Evaluated employee performance through observation, coaching, counseling, and disciplinary action as needed.
Table Games Floor Supervisor
Horseshoe Casino
Hammond, IN
07.2008 - 09.2016
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Maintained positive relationships with players, providing exceptional customer service.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Established and maintained banks and table limits for each game.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each guest.
Education
MBA - Accounting And Business Management
Keller Graduate School of Management
Merrillville IN12.2012
Bachelor of Arts - Psychology
Purdue University
Hammond IN12.2008
Skills
- Games Instructor
- Managerial Skills
- Organizational Skills
- Adept to Change
- Conflict Resolution
- Industrious
- Player Development
- Blackjack
- Extreme Blackjack
- 21 plus 3
- Spanish Blackjack
- Craps
- Crapless
- Roulette
- Single Zero Roulette
- Triple Zero Roulette
- Baccarat
- Easy Baccarat
- Pai Gow Poker
- Pai Gow Tiles
- Mississippi Stub
- Three Card Poker
- Four Card
- Ultimate Texas Hold ‘em
Timeline
Table Games Assistant Shift Manager
Horseshoe Casino
09.2021 - Current
Table Games Dual Rate Assistant Shift Manager
Horseshoe Casino
09.2016 - 10.2021
Table Games Floor Supervisor
Horseshoe Casino
07.2008 - 09.2016
MBA - Accounting And Business Management
Keller Graduate School of Management
Bachelor of Arts - Psychology
Purdue University