Shanelle Jefferson
Kenner,LA
Summary
Accomplished Table Games Assistant Shift Manager with a proven track record at Boomtown Casino & Hotel New Orleans, enhancing customer satisfaction and ensuring regulatory compliance. Skilled in casino operations management and staff training, adept at streamlining communication and coordinating staff schedules. Demonstrates excellent communication, fostering a team-oriented environment.
Overview
22
22
years of professional experience
Work History
Table Games Assistant Shift Manager
Boomtown Casino & Hotel New Orleans
12.2018 - Current
- Streamlined communication between departments, successfully coordinating with other shift managers to ensure smooth transitions during shift changes.
- Ensured compliance with regulatory requirements through thorough knowledge of gaming laws, rules, and regulations.
- Coordinated staff schedules, rotations and breaks.
- Interviewed, hired and trained new gambling floor workers.
- Enhanced customer satisfaction by effectively resolving disputes and complaints at the gaming tables.
Table Games Dealer
Bally's
10.2003 - 05.2025
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Dual Rate Table Games Dealer
Treasure Chest Casino
05.2005 - 10.2018
- Promoted responsible gaming practices among guests by monitoring behaviors and intervening appropriately when necessary.
- Provided valuable feedback to supervisors regarding potential improvements or adjustments needed for game offerings based on guest preferences and experiences.
- Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.
- Served as a liaison between players and management during tournaments or high-stakes events, addressing any questions or concerns promptly.
Education
Delgado Community College
New Orleans, LASkills
- Casino operations management
- Table games supervision
- Staff scheduling
- Staff training
- Time management
- Excellent communication
Timeline
Table Games Assistant Shift Manager
Boomtown Casino & Hotel New Orleans
12.2018 - Current
Dual Rate Table Games Dealer
Treasure Chest Casino
05.2005 - 10.2018
Table Games Dealer
Bally's
10.2003 - 05.2025
Delgado Community College
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