Bao Tran
San Diego,CA
Summary
Hardworking Casino Manager successful at training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
Overview
15
15
years of professional experience
Work History
Table Games Assistant Shift Manager
Jamul Casino
2020.11 - 2023.10
- Organized and controlled 40+ tables
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Coordinated staff schedules, rotations and breaks.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Interpreted and enforced rules for gameplay and betting limits.
Table Games Floor Supervisor
Plaza Hotel And Casino
2014.11 - 2020.11
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Dual Rate Table Games Dealer
Valley View Casino & Hotel
2008.08 - 2014.08
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Managed chips and money transactions with attention to detail to prevent fraud.
Education
Electronics Technician - Electronics Technology
Ly Tu Trong
Viet Nam04.1991
High School Diploma -
Le Quy Don
Viet Nam04.1989
Skills
- Casino operations knowledge
- Fraud detection
- Customer service
- Team management
- Performance evaluation
- Gaming regulations
- Staff training
- Process improvement
- Strong leadership
- Customer Complaint Resolution
- Table games expertise
- Public relations
Timeline
Table Games Assistant Shift Manager
Jamul Casino
2020.11 - 2023.10
Table Games Floor Supervisor
Plaza Hotel And Casino
2014.11 - 2020.11
Dual Rate Table Games Dealer
Valley View Casino & Hotel
2008.08 - 2014.08
Electronics Technician - Electronics Technology
Ly Tu Trong
High School Diploma -
Le Quy Don
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