Results-driven Table Games Supervisor with expertise in gaming regulations compliance and employee training. Proven track record in enhancing customer service and operational efficiency through effective team leadership.
Overview
16
16
years of professional experience
Work History
Table Games Assistant Shift Manager
Bally's Quad Cities
Rock Island, IL
09.2025 - Current
Coordinated staff schedules to meet operational needs efficiently.
Ensured compliance with gaming regulations and company policies.
Trained new employees on table game procedures and protocols.
Resolved conflicts between dealers and customers in a professional manner.
Table Games Supervisor
Elite Casino
Davenport, IA
10.2021 - 09.2025
Supervised table game operations to ensure compliance with gaming regulations.
Trained and mentored dealers on game procedures and customer service skills.
Coached employees on procedures, compliance requirements and performance strategies.
Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
Table Games Supervisor
Jumer's Casino & Hotel
Rock Island, IL
02.2010 - 09.2021
Trained and mentored dealers on game procedures and customer service skills.
Monitored gameplay and addressed player disputes to maintain a positive atmosphere.
Collaborated with management to enhance customer experience through service improvements.
Kept all games in compliance with casino and gaming standards.