Keith Kirchdoerfer
Fort Myers,FL
Summary
Attentive Manager experienced in gambling operations, especially Game Protection and Procedure, with extensive experience working closely with Surveillance and Compliance staff and managers. Dedicated to running profitable games in full compliance with commission rules.
Overview
40
40
years of professional experience
Work History
Table Games Shift Manager
Seminole Casino Immokalee
11.2008 - Current
- Developed strong relationships with high-value players to maintain their loyalty and encourage repeat visits.
- Implemented staff training programs focused on customer service skills, game knowledge, and policy compliance.
- Coordinated communication between floor staff, dealers, cage personnel, security officers for seamless operations during shifts.
- Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
- Collaborated with other departments to create promotional events, increasing casino revenue and player loyalty.
- Regularly reviewed surveillance footage for signs of suspicious behavior or potential risks to the casino''s assets.
- Ensured accurate reporting of shift activities to upper management in detailed end-of-shift reports.
- Improved employee performance with regular coaching, feedback, and performance evaluations.
- Enhanced customer experience by implementing efficient table game procedures and maintaining a professional atmosphere.
- Conducted thorough investigations of suspected cheating or fraudulent activity in collaboration with security personnel.
- Assisted customers with questions or concerns about gameplay while maintaining an empathetic approach.
Dual Rate Shift Manager
Harrah's Joliet
06.2005 - 05.2007
TG Shift Manager
Hollywood Casino Aurora
05.1993 - 06.2005
Dealer/Supervisor
Sands Hotel Casino
11.1986 - 04.1993
Dealer
Atlantis Hotel Casino
01.1985 - 10.1986
Education
Bachelor of Science - Business Administration
Bloomsburg University of Pennsylvania
Bloomsburg, PA08.1983
Skills
- Employee Training
- Guest Relations
- Scheduling Coordination
- Policy Enforcement
- Dispute Mediation
- Game Monitoring
- Casino Management
- Table Game Operations
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Excellent Communication
- Decision-Making
Timeline
Table Games Shift Manager
Seminole Casino Immokalee
11.2008 - Current
Dual Rate Shift Manager
Harrah's Joliet
06.2005 - 05.2007
TG Shift Manager
Hollywood Casino Aurora
05.1993 - 06.2005
Dealer/Supervisor
Sands Hotel Casino
11.1986 - 04.1993
Dealer
Atlantis Hotel Casino
01.1985 - 10.1986
Bachelor of Science - Business Administration
Bloomsburg University of Pennsylvania
Similar Profiles
Brian M. CollinsBrian M. Collins
Director of Slot Operations at Seminole Casino ImmokaleeDirector of Slot Operations at Seminole Casino Immokalee
Jacky ValeristeJacky Valeriste
Table Game Supervisor at Seminole Casino Coconut CreekTable Game Supervisor at Seminole Casino Coconut Creek
Jackinse DareusJackinse Dareus
Security Officer at Seminole Casino Hotel ImmokaleeSecurity Officer at Seminole Casino Hotel Immokalee