Phillip Wilber

• Managed daily casino operations throughout assigned shifts.
• Facilitated clear communication among team members, leadership, and guests.
• Ensured compliance with casino policies, procedures, and gaming regulations.
• Addressed disputes to ensure customer satisfaction.
• Optimized casino floor operations for maximum efficiency.
• Identified and tackled operational challenges successfully.
• Ensure high dealer morale by being available and visible.

• Supervised table games staff and evaluated their performance.

• Handled guest disputes effectively while fostering a positive atmosphere.

• Followed established gaming regulations and company guidelines.

• Verify bankrolls, monitor game pace, and ensure the security of company assets.

• Observe and rate player actions, track player information, and identify potential issues.

• Communicate pertinent information to management and other departments.