Brett Shahin
Mount Pleasant,MI
Summary
Dynamic Table Games Floor Supervisor at Soaring Eagle Casino, recognized for exceptional leadership and compliance monitoring. Enhanced operational efficiency through innovative solutions and effective team training. Proven ability to maintain security and foster customer loyalty, ensuring a welcoming atmosphere while managing high-stress situations with attention to detail.
Overview
13
13
years of professional experience
Work History
Table Games Floor Supervisor
Soaring Eagle Casino
08.2021 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Watched gamblers on floor to isolate cheaters by identifying card counting or marking cards.
Table Games Dealer
Soaring Eagle Casino
Mount Pleasant, MI
05.2016 - 08.2021
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Monitored game for potential security risk to protect operation and players.
- Answered players questions and resolved disputes to provide excellent customer service.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
Water Support Technician
United States Marine Corps
Battle Creek, MI
04.2015 - 04.2021
- Enhanced team performance by actively participating in training sessions and sharing knowledge with colleagues.
- Played a pivotal role in various water conservation projects, raising awareness and promoting responsible usage across the community.
- Participated in community outreach initiatives, educating the public about conservation efforts and responsible water use practices.
- Helped maintain safe working conditions through adherence to safety protocols and participation in ongoing training programs.
- Conducted and evaluated water surveys, water reconnaissance and water quality analysis.
- Maintained accurate records of all tasks performed, ensuring proper documentation for regulatory compliance purposes.
- Implemented preventive maintenance measures, increasing equipment longevity while reducing repair costs over time.
- Reduced system downtime by performing routine maintenance on water treatment equipment and infrastructure.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed maintenance activities, supervised staff, and inspected equipment.
Lifeguard
Soaring Eagle Waterpark And Hotel
Mount Pleasant, MI
04.2013 - 05.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
Skills
- Exceptional leadership
- Recordkeeping skills
- Compliance monitoring
- Security management
- Customer service
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Team leadership
- Task prioritization
- Self motivated
Timeline
Table Games Floor Supervisor
Soaring Eagle Casino
08.2021 - Current
Table Games Dealer
Soaring Eagle Casino
05.2016 - 08.2021
Water Support Technician
United States Marine Corps
04.2015 - 04.2021
Lifeguard
Soaring Eagle Waterpark And Hotel
04.2013 - 05.2016