Dynamic professional with a proven track record in operations and customer service excellence, notably at Edward Jones. Expert in policy compliance and fostering guest relations, I leverage analytical skills and adaptability to drive continuous improvement and team motivation. Achieved significant enhancements in operational efficiency and customer satisfaction, demonstrating reliability and a results-driven approach.
Hi, I’m
Marivic Nuguid
Saint Louis,MO
Summary
Overview
25
years of professional experience
Work History
Caesars Entertainment
Poker Dual Rate Supervisor
07.2022 - Current
Job overview
- Oversaw area games to maintain security and compliance.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Monitored chips purchases, table inventories, and player win ratios.
- Cashing in and out of chips to Poker Players
- Provide good customer service to players by dealing Poker games which requires good mathematical skills and multi tasking
Hollywood Saint Louis Casino St Louis, MO
Poker Dealer
06.2004 - 06.2022
Job overview
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Enforced game rules to maintain fair paly and avoid disputes.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored players behavior, taking appropriate action against rule violations.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
Edward JonesSt Louis, MO
Operations Specialist II
01.2006 - 01.2013
Job overview
- Developed and updated tracking spreadsheets using Program.
- Assists branch offices with the Clients’ needs regarding certificate of deposits
- Assisted various departments with change by communicating new improvement plans and expectations.
- Collected, arranged, and input information into database system.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Assisted branch office with regards to th client’s estate needs
US Bank NASt Louis, MO
Retail Personal Banker
01.2003 - 01.2004
Job overview
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Edward JonesSt Louis, MO
Operations Specialist I
10.1999 - 12.2003
Job overview
- Developed and updated tracking spreadsheets using Program.
- Collected, arranged, and input information into database system.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Used Software to model data and forecast trends.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Assists branch offices with their clients cash disbursements and other cash related problems
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
University of The PhilippinesQuezon City, Philippines
Bachelor Of Science from Mathematics
10.1992
University Overview
Skills
- Policy compliance
- Stress Tolerance
- Promotions coordination
- Integrity and Honesty
- Rule Enforcement
- Observing operations
- Resolving Complaints
- Guest Relations
- Recordkeeping skills
- Security management
- Excellent Communication
- Multitasking Abilities
- Adaptability
- Self Motivation
- Time management abilities
- Problem-solving abilities
- Organizational Skills
- Problem-Solving
- Task Prioritization
- Continuous Improvement
- Professionalism
- Teamwork and Collaboration
- Team motivation
- Reliability
- Time Management
- Personnel Management
- Attention to Detail
- Adaptability and Flexibility
- Multitasking
- Operations Monitoring
- Interpersonal Skills
- Decision-Making
- Analytical Thinking
- Problem-solving aptitude
- Analytical Skills
- Operations Management
Languages
Tagalog
Native or Bilingual
Timeline
Poker Dual Rate Supervisor
Caesars Entertainment
07.2022 - Current
Operations Specialist II
Edward Jones
01.2006 - 01.2013
Poker Dealer
Hollywood Saint Louis Casino
06.2004 - 06.2022
Retail Personal Banker
US Bank NA
01.2003 - 01.2004
Operations Specialist I
Edward Jones
10.1999 - 12.2003
University of The Philippines
Bachelor Of Science from Mathematics