Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kerry Miner

Plainfield,CT

Summary

Dynamic and results-oriented casino professional with over 34 years of experience in gaming operations, including dealer, floor supervisor, pit manager, and dual rate shift manager. Proven track record in game protection, player analysis, and operational efficiency. Adept at managing teams, conducting high-level data analysis, and developing incentive programs to enhance customer loyalty and revenue. Exceptional interpersonal skills with a strong commitment to maintaining the integrity of gaming operations.

Overview

33
33
years of professional experience

Work History

Dual Rate Shift Manager

Mohegan Sun Casino
Uncasville, CT
02.2016 - Current
  • Oversee daily operations on the gaming floor, ensuring compliance with gaming regulations and company policies.
  • Manage and train a diverse team of gaming staff, fostering a positive and efficient work environment.
  • Collaborate with senior management to implement strategies for improving customer satisfaction and enhancing game offerings.

Game Protection and Table Games Analysis Manager

Mohegan Sun Casino
Uncasville, CT
03.2002 - 02.2016
  • Led a specialized team focused on detecting advantage players and implementing strategic responses.
  • Conducted comprehensive analysis of high rollers and table variances, providing actionable data to inform incentive offers.
  • Monitored win/loss patterns across table games, identifying trends and anomalies to ensure game integrity and maximize profitability.

Pit Manager

Mohegan Sun Casino
Uncasville, CT
06.2001 - 03.2002
  • Supervised gaming operations within assigned pit area, ensuring optimal customer service and adherence to operational standards.
  • Trained and mentored staff on gaming procedures, customer interaction, and regulatory compliance.

Floor Supervisor

Mohegan Sun Casino
Uncasville, CT
03.1996 - 06.2001
  • Managed gaming floor activities, including overseeing table games, monitoring staff performance, and addressing customer inquiries.
  • Implemented training programs for new dealers, enhancing operational proficiency and customer engagement.

Dealer

Turning Stone Casino
Verona, NY
01.1993 - 03.1996
  • Provided exceptional customer service while dealing various table games, adhering to gaming regulations and company policies.
  • Developed strong relationships with patrons, contributing to a welcoming and enjoyable gaming atmosphere.

Education

Some College (No Degree) -

Rome Free Academy
Rome, NY

Skills

  • Game Protection & Surveillance
  • High-Level Data Analysis
  • Team Leadership & Training
  • Customer Relationship Management
  • Problem Solving & Decision Making
  • Regulatory Compliance
  • Operational Efficiency
  • Incentive Program Development

References

Available upon request.

Timeline

Dual Rate Shift Manager

Mohegan Sun Casino
02.2016 - Current

Game Protection and Table Games Analysis Manager

Mohegan Sun Casino
03.2002 - 02.2016

Pit Manager

Mohegan Sun Casino
06.2001 - 03.2002

Floor Supervisor

Mohegan Sun Casino
03.1996 - 06.2001

Dealer

Turning Stone Casino
01.1993 - 03.1996

Some College (No Degree) -

Rome Free Academy

Similar Profiles

CREATE PROFILE