Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

JESSE FROEHLICH

Casino Professional
Tulsa,OK

Summary

Hardworking, motivated, versatile, and strategic-thinking individual experienced in Casino & Business management, Table Games, Poker, Slot Operations, Game Protection Surveillance. Previous experience in with Casino Managment, Machine, Table and Surveillance installation projects and maintance, building and equipment maintenance, computer hardware/software installation projects, and report writing, data collection, profit loss analysis, staffing, recruiting, marketing, sales and implementing policy and procedures. Used to handling a high daily workload and meeting tight deadlines quickly and accurately.

Overview

17
17
years of professional experience

Work History

Table Games Dealer Dual Rate

Hardrock Casino & Hotel
11.2023 - Current
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.

OWNER

Exotica Frenchie Co. LLC
10.2014 - 11.2023
  • Constructed and maintained all buildings and equipment functional and well-organized to promote business performance
  • Managed business bank account, analyzing spending and earnings and keeping track of changes in funds
  • Collaborated with clients to determine their needs
  • Created social media marketing content such as blogs, promotional materials, and advertisements
  • Negotiated contracts with clients and developed relationships
  • Developed and implemented marketing plans to increase brand awareness and drive sales
  • Managed customer from initial contact to closing with attention to detail to build loyalty

Surveillance Game Protection Manager

Choctaw Casino & Resort, Pocola
06.2017 - 05.2020
  • Launched and managed Surveillance Table Games Protection Departments at Pocola property while co-managing Grant and Broken Bow locations
  • Conducted thorough cash audits and investigations into deposits
  • Designed department conceptual structure, engineered plans to execute departmental objectives, and implemented processes to develop the department
  • Lead, trained, and developed specialized Table Games Surveillance team to meet expectations and goals through participation and utilization of a servant leadership approach
  • Installed and maintained surveillance cameras, networking, and computer systems
  • Manage personnel, supplies, equipment, and budget to ensure efficiency and effectiveness
  • Communicated and collaborated with Casino leadership, departments, and vendors to meet various operational needs
  • Oversaw and logged all Table Games daily activities to verify management and staff completed process in accordance to compliance standards and to maintain security
  • Coordinated, conducted, and reported investigations, audits, and observation of Casino and Table Games daily activities in order to uphold compliance standards and identify theft, fraud, suspicious activity or advantage play with an objective protect all Choctaw Casino assets
  • Trained and developed team members to specialize in advantage play techniques, Table Games policy & procedure, compliance standards, surveillance techniques, surveillance reporting, game knowledge, statistics, house edge, & table hold
  • Planned, Organized, and managed Surveillance projects including poker events, departmental infrastructure, as well as surveillance systems installations and upgrades
  • Utilized Casino and Table Games software to generate reports and monitor activity

Slot Service Technician

Choctaw Casino & Resort
10.2014 - 06.2017
  • Collaborated with vendors on installation projects of new machinery efficiently to satisfy tight deadlines
  • Operated to troubleshoot, maintain, and repair mechanical, electrical, hardware, and software component issues to maximize in service gaming machine offerings available
  • Performed audits verifying gaming machines met Tribal and State compliance standards
  • Quickly and effectively solved Guest disputes by enacting excellent Guest service and problem-solving skills
  • Networked WAP lines and CAT6 ensuring gaming machine connections were reliable and secure

Poker Dealer

Choctaw Casino & Resort
10.2012 - 10.2014
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Handled and shuffled cards and playing pieces to maintain game integrity.

Table Games Dealer

Table Games Dealer, Choctaw Casino & Resort, Pocola
11.2008 - 10.2012
  • Effectively dealt all Card and Table Games in compliance with company control standards, operating procedures, and policies in order to protect all Choctaw Casinoassets and maintain game integrity
  • Resolved hands and reconsolidated wagers effectively and efficiently utilizing strong game knowledge
  • Achieved fast game pace by mastering card and cheque handling techniques in conjunction with expert game knowledge
  • Demonstrated excellent Guest service and provided dynamic entertainment in order to develop and maintain Guest retention
  • Launched & Managed Surveillance Game Protection Department
  • Established & Owned business
  • Supervised Table Games Operations
  • Created webpages and social media
  • Tracked Table Games profit loss and daily operations


Environmental Services Housekeeper

Choctaw Casino & Resort
12.2007 - 04.2008
  • Cleaned bathrooms, machines, glass, and planters in public areas.
  • Interacted Casino patrons & staff to demonstrate good customer service techniques.
  • Documented and reported necessary facility and building repairs observed.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

Slot Operations Supervisor

Seminole Hard Rock Casino Tampa
Tampa, Fl
02.2023 - 08.2023
  • Completed W-2 and paid out jackpot wins.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely
    completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates
    on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff
    members.
  • Reduced employee turnover by fostering a positive work environment and addressing
    employee concerns promptly.

Education

Carl Albert State College: Sallisaw
Sallisaw, OK

Skills

  • Team Leadership & Oversight
  • Profit and Loss Analysis
  • Table Games Procedures
  • Guest Service & Retention
  • Game Protection
  • Gaming Machine & Table Games Equipment Maintenance & Installation
  • Player Tracking
  • Report Writing
  • CCTV Camera Operations & Maintance
  • Surveillance Systems

Work Preference

Work Type

Full Time

Important To Me

Company CultureCareer advancementPersonal development programs

Timeline

Table Games Dealer Dual Rate

Hardrock Casino & Hotel
11.2023 - Current

Slot Operations Supervisor

Seminole Hard Rock Casino Tampa
02.2023 - 08.2023

Surveillance Game Protection Manager

Choctaw Casino & Resort, Pocola
06.2017 - 05.2020

OWNER

Exotica Frenchie Co. LLC
10.2014 - 11.2023

Slot Service Technician

Choctaw Casino & Resort
10.2014 - 06.2017

Poker Dealer

Choctaw Casino & Resort
10.2012 - 10.2014

Table Games Dealer

Table Games Dealer, Choctaw Casino & Resort, Pocola
11.2008 - 10.2012

Environmental Services Housekeeper

Choctaw Casino & Resort
12.2007 - 04.2008

Carl Albert State College: Sallisaw

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