Darren Arellano
Reno,NV
Summary
Customer-focused, proven ability to optimize the bottom line. Consistent Business-savvy
Personable and outgoing casino games leader offering many years' experience in the field. Experienced in keeping on top of chips purchases, player wins, and losses and activities at all area tables.
Seasoned Table Games Supervisor with background in casino operations and staff management. Possess strong knowledge of table game rules, regulations, and procedures coupled with an inherent ability to maintain game pace and control. Recognized for skills in leadership, customer service, and conflict resolution. Demonstrated success in ensuring gaming integrity while providing exceptional guest experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Table Games Supervisor/ Dual Rate Card Dealer
Silver Legacy Resort & Casino at THE ROW
Reno, USA
04.2023 - Current
- Kept all games in compliance with casino and gaming standards.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Maintained a friendly atmosphere on the casino floor by engaging with customers positively.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Managed assigned bankrolls according to established guidelines and company policy.
- Performed daily inspections of gaming equipment to ensure it is functioning properly.
- Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
Server
The Cheesecake Factory
Reno, USA
06.2017 - Current
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Received frequent customer compliments for going above and beyond normal duties.
- Trained new employees
- Maintained cleanliness of dining room, lobby and service areas.
- Reported accidents, injuries or unsafe work conditions to manager.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service.
Cage Cashier
El Dorado Resort Casino
Reno, USA
02.2022 - 04.2023
- Responsible for monitoring cash management operations, typically in a casino setting.
- Cage cashiers sell and receive casino chips and tickets and release jackpot payments and process cards and credit applications.
- A cage cashier records all financial transactions with utmost accuracy and efficiency, ensuring transactions' legitimacy to avoid delays and complications.
- They respond with the customers' inquiries and requests and handle and resolve complaints about rejected card applications and failed transactions.
Logistics Sales Executive
ITS Logistics
Reno, USA
12.2020 - 03.2021
- Identified and resolved merchandise flow delays or obstacles and achieved expedient resolution.
- Process sale contract from sale department to confirm all important detail inside the contract with customers.
- Integrated supplier networks and sustained multiple sources for supply items to drive reduced delivery times and transit costs.
- Analyzed financial data and metrics to calculate strategic plans to maximize revenue and growth.
- Successfully negotiated favorable agreements with vendors, capitalizing on a valuable network of business relationships.
Server
Applebee's Grill + Bar
Sparks, USA
07.2015 - 05.2017
Server
Applebee's Grill + Bar
Salina, USA
11.2014 - 05.2015
Archaeological Technician
U.S. Forest Service
Alturas, USA
06.2010 - 08.2012
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Conducted archaeological surveys throughout the Modoc National Forest.
Education
Bachelor of Science - Business Administration
University of Nevada, Reno
Reno, NV12.2020
Minor - Gaming Management
University of Nevada-Reno
Reno, NV12.2020
Associate of Science - Operational Management
Brown Mackie College- Salina
Salina, KS12.2015
High School Diploma -
Big Valley High School
Bieber, CA12.2010
Skills
- Proficient in MS Office
- Issue resolution
- Fast learner
- Basic mathematical aptitude
- Contract negotiation
- Marketing
- Recruiting
- Sales
- Insurance sales
- Leadership
- Customer service
- Logistics
- Game compliance
- Cash management
- Table game operations
- Dispute resolution
- Bankroll management
- Gaming equipment inspection
- Team leadership
- Operational efficiency
- Financial reporting
- Effective communication
- Customer engagement
- Problem solving
- Critical thinking
- Currency exchanges
- Professional demeanor
- Guest relations
- Attention to detail
Certification
State of Nevada Life Insurance, 09/21, 09/24, State issued Life Insurance license.
Timeline
Table Games Supervisor/ Dual Rate Card Dealer
Silver Legacy Resort & Casino at THE ROW
04.2023 - Current
Cage Cashier
El Dorado Resort Casino
02.2022 - 04.2023
Logistics Sales Executive
ITS Logistics
12.2020 - 03.2021
Server
The Cheesecake Factory
06.2017 - Current
Server
Applebee's Grill + Bar
07.2015 - 05.2017
Server
Applebee's Grill + Bar
11.2014 - 05.2015
Archaeological Technician
U.S. Forest Service
06.2010 - 08.2012
Bachelor of Science - Business Administration
University of Nevada, Reno
Minor - Gaming Management
University of Nevada-Reno
Associate of Science - Operational Management
Brown Mackie College- Salina
High School Diploma -
Big Valley High School