Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harley Nelson

Salisbury,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I also have over 15 years of customer service experience as well as over 18 years of basic computer knowledge with a little extra skills on the side such as social networking, microsoft word, excel and powerpoint. I am looking to make a future career in cyber security and IT. I also am looking to do work as a virtual assistant, customer service and online networking.

Overview

10
10
years of professional experience

Work History

Dual Rate Table Games Dealer

Bally's Hotel Casino
05.2020 - Current
  • Learned and followed company procedures to maintain consistency and standards.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Welcomed customers and established immediate rapport to encourage gameplay.

Security Officer

Securitas Security Services USA
12.2016 - 05.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Merchandise Associate

Home Depot
05.2019 - 12.2019
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.

Supervisor

Toys"R"Us
11.2013 - 07.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

High School Diploma -

James M. Bennett High School
Salisbury, MD
06.2008

Skills

  • Table Game Rules
  • Currency Exchange
  • Conflict Mediation
  • Gaming Commission Regulations
  • Guest Service
  • Multitasking
  • MS Office
  • Data Inputting

Timeline

Dual Rate Table Games Dealer

Bally's Hotel Casino
05.2020 - Current

Merchandise Associate

Home Depot
05.2019 - 12.2019

Security Officer

Securitas Security Services USA
12.2016 - 05.2021

Supervisor

Toys"R"Us
11.2013 - 07.2015

High School Diploma -

James M. Bennett High School

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Harley Nelson