Samuel McIntosh
Covington,KY
Summary
Dynamic Dual Rate Table Games Dealer with proven expertise in game rule enforcement and conflict resolution. Drives player satisfaction through effective customer interaction and teamwork. Utilizes strong communication and problem-solving skills to enhance gaming experiences and uphold the integrity of operations.
Overview
14
14
years of professional experience
Work History
Dual Rate Table Games Dealer
Hard Rock Casino Cincinnati
Cincinnati, Ohio
10.2023 - 07.2026
- Dealt cards accurately and efficiently, contributing to smooth game flow and player satisfaction.
- Delivered exceptional customer service to foster positive guest interactions and enhance overall experience.
- Monitored game rules to ensure fair play and compliance.
- Arranged game racks and chips meticulously to support seamless gaming operations and maintain an organized environment.
General Manager
Glass Family pizza(Dominos)
Cincinnati, OH
01.2013 - 03.2017
- Oversaw daily operations to ensure efficient service and quality standards.
- Managed staff scheduling to optimize labor resources and meet customer demand.
- Implemented training programs to enhance team performance and customer interaction.
Education
Newport High School
Newport, KySkills
- Card dealing
- Table game rules
- Game monitoring
- Rack management
- Casino policy compliance
- Money handling expertise
- Game security awareness
- Game strategy
- Strong math skills
- Customer service
- Guest engagement
- Attention to detail
- Conflict resolution
- Effective communication
- Flexibility
- Cross-training proficiency
- Patience and composure
Timeline
Dual Rate Table Games Dealer
Hard Rock Casino Cincinnati
10.2023 - 07.2026
General Manager
Glass Family pizza(Dominos)
01.2013 - 03.2017
Newport High School