Increased guest satisfaction by closely monitoring staff performance and providing timely feedback. Promoted a positive work culture through consistent recognition of staff achievements and milestones. Ensured smooth operations during high-volume periods with efficient delegation of tasks.
Front Desk Agent
MGM Resorts International
01.2024 - 06.2024
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests. Resolved guest issues promptly, resulting in positive feedback and return visits. Welcomed each new arrival pleasantly and confirmed reservations and identification.
Supervisor of Guest Services
Wainwright Amusements: Fantasy Island
06.2021 - 08.2023
Trained and supervised all members of the Guest Services department, helped guests understand how the park worked, and helped them make their purchase on what was right for their families.
Set Dresser
Coca-Cola Refreshing Films
12.2022 - 01.2023
As a set dresser, the responsibilities included communicating with all other departments within the creative process of the commercial and dictating a plan of action for the quick turn-around shoot which was required.
Production Designer
'Rebirth of Ideas'- Fashion Film
05.2022 - 05.2022
Communicating with the designer, director, and film team on what they wanted to achieve in the art direction, storyboarding, and ideation; Created a team of crew members sourced props and set pieces, fabricated sets, and transported all pieces.
Set Dresser & Key Costumer Assistant
'Get Real' -XR Commercial
01.2022 - 03.2022
Worked with directors and executives to composite their ideas into a full narrative for their commercial, picked all outfits and costumes for all talents, sourced fabrics, altered costumes, and created tundra wear.
Education
Bachelor of Fine Arts - Production Design: Set Design & Art Direction
Savannah College of Art & Design
Savannah, GA
06.2023
Skills
Adaptive
Adobe Photoshop
Adobe Bridge / Camera Raw
Communication
Concept Development
Critical Thinking
Detail Oriented
ETC Element Certified
Flexible Scheduling
Organization
Sketchup
Strong Work Ethic
Team Oriented
Time Management
Timeline
Dual Rate Shift Manager
MGM Resort International
06.2024 - Current
Front Desk Agent
MGM Resorts International
01.2024 - 06.2024
Set Dresser
Coca-Cola Refreshing Films
12.2022 - 01.2023
Production Designer
'Rebirth of Ideas'- Fashion Film
05.2022 - 05.2022
Set Dresser & Key Costumer Assistant
'Get Real' -XR Commercial
01.2022 - 03.2022
Supervisor of Guest Services
Wainwright Amusements: Fantasy Island
06.2021 - 08.2023
Bachelor of Fine Arts - Production Design: Set Design & Art Direction