Opera: Hospitality and Gaming
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel and casino setting.
Cooperated with coworkers to improve customer experience and manage the front desk. Coached crew members to optimize performance and motivate toward more efficient work. Kept employees operating productively and working on task to meet business and customer needs.
Greeted customers upon arrival and provided assistance with check-in. Handled cash,
credit and debit card transactions accurately. Utilized problem solving techniques to
resolve customer complaints quickly and efficiently.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Collected room deposits, fees, and payments. Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Trained and supervised all members of the Guest Services department, helped guests understand how the park worked and helped them make their purchase on what was right for their families.
Responsibilities for the short film 'Screentest', included discussing art direction through director and production designer, sourcing props, fabricating props, returning props, fabricating sets, sourcing furniture, and returning of all furniture materials.
As a set dresser the responsibilities included communicating with all other departments within the creative process of the commercial, and dictating plan of action for the quick turn-around shoot which was required.
Communicating with the designer, director, and film team on what they wanted to achieve in the art direction, storyboarding, and ideation; Created a team of crew members sourced props and set pieces, fabricated sets, and transported all pieces.
Worked with directors and executives to composite their ideas into a full narrative for their commercial, picked all outfits and costumes for all talents, sourced fabrics, altered costumes and created tundra wear.
Opera: Hospitality and Gaming
Adobe Photoshop
Adobe Bridge / Camera Raw
Patron Management
Adobe Illustrator
Sketchup