NICOLE GONZALES
Manahawkin,NJ
Summary
Highly motivated, friendly, and reliable licensed esthetician with extensive customer service and sales experience looking to return to the world of wellness. Desiring a role in a day or medical spa. Always willing to further education.
Overview
18
18
years of professional experience
Work History
Sales Associate
Hand & Stone Massage And Facial Spa
08.2024 - Current
- Schedule and handle all front of house duties for 26 therapists (LE and LMT); assist with intake forms
- Convert casual clients into recurring members by pitching program to maintain an average of 15% minimum conversion sales
- Assess customer needs and utilize suggestive selling techniques to drive upgrades, in person, phone, & text
- Maintain calm demeanor and professionally manage issues
Processor / Closer
Foundation Title
05.2021 - 12.2022
- Researched & problem solved to clear title for closing, ensuring accuracy & completeness including HUD1 & CD
- Liaison between loan officers, lenders, banks, lawyers, HOA's, real estate agents daily.
Universal Banker
Investors Bank
10.2016 - 06.2021
- Established new consumer and business accounts, including identity & OFAC verifications
- Consistently managed and balanced high volume cash drawer (25k average), main vault, and ATM daily.
Lead Makeup Artist / Salon Coordinator
Cosmo Bleu Salon
11.2011 - 10.2017
- Lead Makeup Artist, onsite and travel- Bridal/Special Event Team
- Scheduling for 17 stylists, handled multi line phone, payments, & inventory
- Face & body waxing as needed
Esthetician
Christine Valmy Clinic
01.2014 - 12.2014
- Executed European style facials & Lactic Acid Peels; recommended home regimens
- Customized skincare ingredients for personalized treatments
- Utilized electrical facial equipment (Hi-frequency, Galvanic, Skin Scrubber)
Product Expert / Traveling Trainer
Sephora, USA
08.2007 - 06.2009
- Conducted multi-state training in sales, skin, hair, and makeup application technique to new store staff.
- As a specialist, provided personalized skincare consultations, recommendations, and media interviews.
Education
Esthetics Diploma - Esthetics, 600 Hrs
Christine Valmy International
New York, NY01.2014
Reiki Certication - Traditional Ryoko Shiki Usui, Level II
The Reiki School
Philadelphia, PA01.2016
Skills
- Licensed Esthetician (NJ & NY)
- Certified Reiki practitioner
- Knowledge of skincare ingredients
- Skin & regimen assessment
- Spa retail sales
- Multi stylist scheduling
- Effective time management
- Poise in stressful situations
- European Facial Technique
- Skincare Product Customization
- Electrical Facial Machines
- Experience with LED and NuFace
- Great Problem Solving Skills
- Millenium, Zenoti, Salesforce, MS Office
Timeline
Sales Associate
Hand & Stone Massage And Facial Spa
08.2024 - Current
Processor / Closer
Foundation Title
05.2021 - 12.2022
Universal Banker
Investors Bank
10.2016 - 06.2021
Esthetician
Christine Valmy Clinic
01.2014 - 12.2014
Lead Makeup Artist / Salon Coordinator
Cosmo Bleu Salon
11.2011 - 10.2017
Product Expert / Traveling Trainer
Sephora, USA
08.2007 - 06.2009
Esthetics Diploma - Esthetics, 600 Hrs
Christine Valmy International
Reiki Certication - Traditional Ryoko Shiki Usui, Level II
The Reiki School
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