Jeffery Powlishta
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in casino floor management at The Cosmopolitan of Las Vegas. Expert in game supervision and staff recruitment, enhancing customer satisfaction through effective problem-solving and guest relations. Proven ability to train and coach teams, fostering a compliant and engaging gaming environment.
Overview
19
19
years of professional experience
Work History
Dual-Rate Floor Manager
The Cosmopolitan of Las Vegas
Las Vegas, NV
03.2011 - Current
- Trained new employees in proper procedures and policies for their job duties.
- Provided guidance and direction to staff regarding customer service issues.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Managed inventory levels of products stocked on the floor.
- Coached employees on procedures, compliance requirements and performance strategies.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Evaluated employee performance regularly and provided constructive feedback for improvement.
Dealer
The Venetian
Las Vegas, NV
12.2007 - 03.2011
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Dual-Rate Dealer
Foxwoods Resort and Casino
Foxwoods, CT
08.2006 - 11.2007
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Identified potential problem gamblers and took appropriate action in accordance with company policy.
- Conducted table games such as blackjack, poker, roulette, craps, baccarat and Pai Gow according to established rules and regulations.
- Assisted customers in understanding house rules regarding betting limits, payouts and other procedures.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Education
BBA - Business Management
University of Phoenix
Tempe, AZ06-2014
Skills
- Game supervision
- Casino Floor Management
- Staff recruitment
- Customer complaint resolution
- Guest relations
- Problem-solving aptitude
Timeline
Dual-Rate Floor Manager
The Cosmopolitan of Las Vegas
03.2011 - Current
Dealer
The Venetian
12.2007 - 03.2011
Dual-Rate Dealer
Foxwoods Resort and Casino
08.2006 - 11.2007
BBA - Business Management
University of Phoenix