Jeffery Powlishta
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience in casino floor management at The Cosmopolitan of Las Vegas. Expert in game supervision and staff recruitment, enhancing customer satisfaction through effective problem-solving and guest relations. Proven ability to train and coach teams, fostering a compliant and engaging gaming environment.
Overview
19
19
years of professional experience
Work History
Dual-Rate Floor Manager
The Cosmopolitan of Las Vegas
Las Vegas, NV
03.2011 - Current
- Trained new employees in proper procedures and policies for their job duties.
- Provided guidance and direction to staff regarding customer service issues.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Managed inventory levels of products stocked on the floor.
- Coached employees on procedures, compliance requirements and performance strategies.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Evaluated employee performance regularly and provided constructive feedback for improvement.
Dealer
The Venetian
Las Vegas, NV
12.2007 - 03.2011
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Dual-Rate Dealer
Foxwoods Resort and Casino
Foxwoods, CT
08.2006 - 11.2007
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Identified potential problem gamblers and took appropriate action in accordance with company policy.
- Conducted table games such as blackjack, poker, roulette, craps, baccarat and Pai Gow according to established rules and regulations.
- Assisted customers in understanding house rules regarding betting limits, payouts and other procedures.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Education
BBA - Business Management
University of Phoenix
Tempe, AZ06-2014
Skills
- Game supervision
- Casino Floor Management
- Staff recruitment
- Customer complaint resolution
- Guest relations
- Problem-solving aptitude
Timeline
Dual-Rate Floor Manager
The Cosmopolitan of Las Vegas
03.2011 - Current
Dealer
The Venetian
12.2007 - 03.2011
Dual-Rate Dealer
Foxwoods Resort and Casino
08.2006 - 11.2007
BBA - Business Management
University of Phoenix
Similar Profiles
Keiry Munoz GonzalezKeiry Munoz Gonzalez
Housekeeping Room Attendant at The Cosmopolitan Las, Las Vegas BlvdHousekeeping Room Attendant at The Cosmopolitan Las, Las Vegas Blvd
Bone't RiceBone't Rice
Guest Services Supervisor at The Cosmopolitan Las, Las Vegas BlvdGuest Services Supervisor at The Cosmopolitan Las, Las Vegas Blvd
Daniel LinaresDaniel Linares
Room Stylist at The Cosmopolitan Las, Las Vegas BlvdRoom Stylist at The Cosmopolitan Las, Las Vegas Blvd
Kimioshinae burnsKimioshinae burns
Housekeeping Room Attendant at The Cosmopolitan Las, Las Vegas BlvdHousekeeping Room Attendant at The Cosmopolitan Las, Las Vegas Blvd
DeAndrea HowardDeAndrea Howard
Call Center Agent at Golden Nugget Hotel & CasinoCall Center Agent at Golden Nugget Hotel & Casino