Store Manager
Kohls Department Store
Pittsburgh, PA
2001 - 2026
- Held multiple positions within the organization. Started as PT associate and held roles of FT Lead, FT Supervisor, Salaried Executive and then Store Manager in 2 locations.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, implementing strategies to reduce stock discrepancies.
- Developed promotional displays, enhancing the visual merchandising of key product lines.
- Coordinated team schedules, optimizing staffing levels to meet customer demand during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Led operational initiatives to enhance customer service and operational efficiency.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.