Amy Brady
Pahrump,United States
Summary
Customer service representative and server with a proven track record of enhancing customer satisfaction through effective communication and problem-solving skills. Experienced in resolving customer inquiries and optimizing transaction processes, resulting in reduced wait times and improved service quality and as a Manager I Demonstrate strong adaptability and teamwork, contributing to a welcoming and efficient environment.
Overview
3
3
years of professional experience
Work History
Doughnut Dealer Lead
PinkBox Doughnuts
Pahrump, NV
12.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Processed cash transactions accurately and efficiently during peak hours.
- Counted and balanced cash drawer at the beginning and end of shift.
- Trained new employees in policies and procedures.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Walmart
Pahrump, United States
06.2022 - 09.2024
- Efficiently processed transactions and resolved customer inquiries, enhancing overall shopping experience and fostering customer loyalty at Walmart.
- Streamlined checkout procedures, reducing average transaction time and improving customer satisfaction scores in a fast-paced retail environment.
- Assisted diverse customers with product information and store policies, ensuring positive interactions and maintaining a welcoming atmosphere.
- Optimized transaction speed and accuracy, leading to improved customer satisfaction and reduced wait times at Walmart's high-volume checkout lanes.
- Provided empathetic customer support, effectively resolving complex issues and turning potentially negative experiences into positive outcomes.
Education
HIGH SCHOOL DIPLOMA -
Pahrump valley high school
Pahrump, NVSkills
- Conflict Resolution
- Sales Techniques
- Team Collaboration
- Problem Solving
- Customer Engagement
- Multitasking
- Adaptability
- Communication Skills
- Organizational Skills
Timeline
Doughnut Dealer Lead
PinkBox Doughnuts
12.2024 - Current
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
Walmart
06.2022 - 09.2024
HIGH SCHOOL DIPLOMA -
Pahrump valley high school