Amy Brantley
Knoxville ,TN
Summary
* Proven track record in surpassing sales targets and fostering loyalty at Mattel showcases adaptability and exceptional communication abilities. Expert in leveraging teamwork and computer skills to drive brand growth and streamline processes, achieving significant results .
*Dedicated Retail Service Specialist focused on giving every aspect of the daily duties top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales support .
* Reliable representative devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to benefit the business needs .
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Retail Service Representative
Mattel
04.2016 - Current
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Enhanced product knowledge through regular training sessions and independent research, becoming a go-to resource for both colleagues and customers.
- Developed strong relationships with customers, fostering brand loyalty and driving repeat business.
- Assisted in merchandising displays to showcase products and attract customer attention.
- Reduced out-of-stock situations by regularly conducting inventory checks and coordinating restocking with backroom staff.
- Provided exceptional service during high-volume events such as holiday sales or special promotions, remaining attentive under pressure in busy environments.
- Achieved sales goals through effective product recommendations and upselling techniques.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
Territory Sales Representative
Lindt And Sprungli
03.2012 - 02.2016
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
Territory Sales Representative
Burnette Beckman (Jelly Belly )
01.2000 - 04.2005
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Lincoln Memorial University
Harrogate, TN 05.2000 - 05.2002
Skills
Good communication skills
Excellent written and oral communication
Goal-oriented mindset
Customer Relations
Teamwork and Collaboration
Time Management
Multitasking
Reliability
Excellent Communication
Computer Skills
Team Collaboration
Decision-Making
Adaptability and Flexibility
Accomplishments
During my career at Mattel , I have had numerous opportunities that I am grateful for , Each has happily challenged me , which benefits myself and Mattel .
What I have learned about myself is that I am eager to keep growing and continuing to accept new opportunities that may be presented .
* Trained new reps and and actively look for ways to assist other reps
* I have attended and assisted at NYTF 2019 , GHO in El Segundo 2019 and East Aurora 2023 . Each has been an opportunity that I thoroughly enjoyed, all the way from the hard work everyone puts in to the talented people I have gotten to know .
*I have joined the PLAY TO GROW program for AC, District Recruiting and most currently Area Manager .These opportunities have contributed to building on my goal of growing within our division .
* I have trained new hires , and continue to do my best to be as involved in my team in order to help others learn and ask questions at any given time , Communication is very important in this position and just as important to me .I believe this allows me to learn in the process .
*I continually ask to be a part of various stretch assignments.
* I interviewed and was chosen to be a part of District Recruiting in 2023 and continued this assignment has continued into 2024 .
*I am on the WM business insight team , and have been on the Target and Kohls insight teams .
*I was was promoted in 2024 to a benefited position and gained several more stores , which also allows me to contribute to our division and use my relationship building capabilities to gain POS within my new roster .
*My long term goal is to keep growing , learning and have the opportunities to challenge myself .
Timeline
Retail Service Representative
Mattel
04.2016 - Current
Territory Sales Representative
Lindt And Sprungli
03.2012 - 02.2016
High School Diploma -
Lincoln Memorial University
05.2000 - 05.2002
Territory Sales Representative
Burnette Beckman (Jelly Belly )
01.2000 - 04.2005