Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Work Availability
Timeline
CustomerServiceRepresentative

Amy Brantley

Graniteville,SC

Summary

Reliable Customer Service Professional experienced in delivering personalized consultations that enhance client satisfaction. Achieved positive salon environments through effective communication, attention to detail, and teamwork. Focused on continuous learning and contributing to team success while navigating challenges with a proactive and results-oriented mindset.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

N/A
Aiken, SC
01.2020 - 02.2026
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated self-motivation by taking initiative on projects.
  • Collaborated with team members in high-pressure settings to achieve goals.
  • Balanced independent work and teamwork to enhance project outcomes.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Pursued ongoing education to enhance skills and knowledge.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call traffic, ensuring timely responses to customer needs.

Education

Master Cosmetologist - 1500 Hrs Cosmetology Classes

Kenneth Shuler School of Cosmetology
North Augusta, SC
10-2017

Skills

  • Product knowledge
  • Customer service
  • Store operations
  • Multitasking
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Paperwork processing
  • Documentation
  • Attention to detail
  • Excellent communication
  • Client consultation
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Accomplishments

  • Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
  • Promoted products and encouraged customers to upgrade their existing product plans.

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

N/A
01.2020 - 02.2026

Master Cosmetologist - 1500 Hrs Cosmetology Classes

Kenneth Shuler School of Cosmetology