Amy Brennan
Larksville,PA
Summary
Dedicated Loan Servicing Specialist with over 10 years of experience in loan processing and customer service. Strengths include meticulous attention to detail and effective teamwork, contributing to enhanced customer satisfaction and compliance with federal loan regulations.
Overview
20
20
years of professional experience
Work History
Fin Processing Clerk III
Maximus Federal Services
McLean, VA
01.2022 - Current
- Process automated enrollment updates for student loan
borrowers. - Research conflicting enrollment reports ensuring the
accuracy of the customers loan statuses. - Enhanced customer satisfaction through timely resolution of
loan servicing updates. - Conduct thorough reviews of loan deferment applications,
ensuring accuracy and compliance with company policies. - Review and process loan deferment applications for
accuracy and completeness.
CSR III
Navient
Wilkes-Barre, PA
04.2014 - 12.2021
- Processed automated enrollment updates for student loan
borrowers. - Researched conflicting enrollment reports ensuring the
accuracy of the customers loan statuses. - Enhanced customer satisfaction through timely resolution of
loan servicing updates. - Conducted thorough reviews of loan deferment applications,
ensuring accuracy and compliance with company policies. - Reviewed and processed loan deferment applications for
accuracy and completeness.
Records & Research Representative
Sallie Mae
Wilkes-Barre, PA
06.2009 - 04.2014
- Processed automated enrollment updates for student loan
borrowers. - Researched conflicting enrollment reports ensuring the
accuracy of the customers loan statuses. - Enhanced customer satisfaction through timely resolution of
loan servicing updates. - Conducted thorough reviews of loan deferment applications,
ensuring accuracy and compliance with company policies. - Reviewed and processed loan deferment applications for
accuracy and completeness.
Patient Services Representative
CVS Caremark
Hanover
11.2008 - 06.2009
- Responded to patient inquiries regarding prescription status and insurance coverage.
- Maintained accurate patient records and updated systems for compliance and efficiency.
Loan Servicing Specialist
Sallie Mae
Wilkes-Barre, PA
02.2006 - 11.2008
- Processed automated enrollment updates for student loan
borrowers. - Researched conflicting enrollment reports ensuring the
accuracy of the customers loan statuses. - Enhanced customer satisfaction through timely resolution of
loan servicing updates. - Conducted thorough reviews of loan deferment applications,
ensuring accuracy and compliance with company policies. - Reviewed and processed loan deferment applications for
accuracy and completeness.
Education
High School Diploma -
Greater Nanticoke Area
Nanticoke, PA06-2004
Skills
- Expertise in student loan servicing
- Enrollment research
- Deferment application processes
- Deferment eligibility verification
- Teamwork
- Customer service
- Time management
- Computer proficiency
- Data entry
Languages
English
Native or Bilingual
Timeline
Fin Processing Clerk III
Maximus Federal Services
01.2022 - Current
CSR III
Navient
04.2014 - 12.2021
Records & Research Representative
Sallie Mae
06.2009 - 04.2014
Patient Services Representative
CVS Caremark
11.2008 - 06.2009
Loan Servicing Specialist
Sallie Mae
02.2006 - 11.2008
High School Diploma -
Greater Nanticoke Area