Christa Mikhail
East Providence
Summary
A highly motivated and adaptable professional with strong communication skills and a proven ability to thrive in fast-paced environments. Collaborative team player who can also work independently, with a strong drive for learning and consistently delivering thorough, high-quality results.
Overview
19
19
years of professional experience
Work History
Remittance processing (Ops clerk V)
Citizens Bank
09.2006 - 03.2012
- Processed payments across multiple applications while supporting various departmental functions through multitasking and collaboration. Conducted data entry for business line applications, performed mail extraction and image capture using the 3600 Machine and Itran, and managed safe box and branch payments. Reviewed error reports, categorized discrepancies, and maintained weekly and monthly log volumes. Consistently ensured customer satisfaction by delivering accurate and timely results.
Customer Service Associate (Teller)
BayCoast Bank
01.2013 - 07.2013
- Processed customer transactions including deposits, withdrawals, loan payments, and check cashing. Balanced cash drawers daily, accurately recorded transactions, and maintained strong attention to detail to ensure compliance with bank policies. Delivered professional customer service while assisting clients with financial needs.
Exceptions & Return Services (Deposit Ops Specialist)
Citizens Bank
07.2013 - 09.2017
- Performed research, data entry, reconciliation, and account analysis within the Exceptions and Return Services department. Processed both incoming and outgoing return items with a high degree of accuracy while meeting strict deadlines. Managed monetary transactions using EPost, maintained detailed Excel spreadsheets for rejected items, and ensured compliance through thorough review and reporting. Provided excellent customer service by communicating with Customer Service Groups, Retail Branch employees, and clients to resolve issues and ensure transaction accuracy.
Payments Research (Deposit Ops Sr Specialist)
Citizens Bank
09.2017 - 10.2024
- Researched and resolved non-conforming images, ensuring accuracy and compliance with banking procedures. Processed and reconciled checks that were not properly scanned or presented, while coordinating with branches and other departments to obtain necessary documentation. Adjusted customer accounts as required and submitted cases to the Federal Reserve. Balanced internal accounts using C.A.T (Check Automation Technology), Consistently applied strong analytical and communication skills to resolve payment discrepancies.
Deposit and Loan Intake (Servicing Ops Sr Specialist)
Citizens Bank
10.2024 - Current
- Utilize multiple financial systems to Ensure accuracy and compliance while navigating both specialized bank applications and Microsoft Office applications to support daily operations.
Education
High School Diploma -
Ponaganset High School
06-2005
Skills
- Banking & Financial Operations: Deposit and loan servicing, payments research, exceptions & returns, remittance processing
- Microsoft Office: Outlook, Word, Excel
- Transaction Processing: Check handling, account adjustments, cash drawer balancing, loan payments, deposits/withdrawals
- Customer Service: Client support, issue resolution, relationship building with internal departments and branches
- Data Entry & Accuracy: High-volume data entry, account balancing, report preparation, payment categorization
- Communication: Strong verbal and written communication skills; professional phone and email correspondence
- Teamwork & Leadership: Collaborative team member with experience training new employees
- Adaptability: Ability to quickly learn new systems, multitask across departments, and perform under fast-paced environments
Timeline
Deposit and Loan Intake (Servicing Ops Sr Specialist)
Citizens Bank
10.2024 - Current
Payments Research (Deposit Ops Sr Specialist)
Citizens Bank
09.2017 - 10.2024
Exceptions & Return Services (Deposit Ops Specialist)
Citizens Bank
07.2013 - 09.2017
Customer Service Associate (Teller)
BayCoast Bank
01.2013 - 07.2013
Remittance processing (Ops clerk V)
Citizens Bank
09.2006 - 03.2012
High School Diploma -
Ponaganset High School
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