Kamaree Madison
Dallas,TX
Summary
Detail-oriented Lockbox Specialist with a proven track record at Manpower Agency, enhancing payment processing efficiency and reducing errors through effective workflow management. Skilled in transaction sortation verification and committed to exceptional customer service, I excel in fast-paced environments, ensuring compliance and maintaining confidentiality while achieving departmental goals and keeping above my goals and rates required accurately.
Overview
4
4
years of professional experience
Work History
Lockbox Specialist
Manpower Agency
12.2023 - Current
- Reduced error rates in payment processing through meticulous attention to detail and policy adherence.
- Contributed to departmental goal development by establishing performance improvement targets.
- Enhanced lockbox processing efficiency by implementing streamlined procedures and minimizing manual tasks.
- Managed high volumes of incoming mail, ensuring prompt sorting and routing of payment items.
- Safeguarded sensitive client data by strictly following security protocols and data protection measures.
- Adapted to fluctuating workloads while maintaining productivity and quality standards.
- Conducted regular audits on processed payments, identifying discrepancies for immediate resolution.
- Maintained customer satisfaction by addressing inquiries and resolving issues promptly.
- Maintained customer’s confidential information with data entry.
Document Processor
SWC
04.2021 - 12.2023
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Created and maintained user accounts and properly routed documents for approval and training.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Implemented best practices in file naming conventions and metadata tagging, ensuring consistency and easy retrieval of documents.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
- Reduced errors by implementing a comprehensive proofreading process before submitting final documents to clients.
Education
Accounting
Chaney High School /VPA
Youngstown, OH05.2018
Skills
- Operational efficiency
- Business process analysis
- Payment processing
- Workflow management
- Document scanning
- Policy enforcement
- Dispute resolution
- Deadline adherence
- Escalation management
- Deposit preparation
- Banking operations
- Check handling
- Software troubleshooting
- Lockbox management
- Transaction verification
- Remittance processing
- Numeric keypad proficiency
- Dependability
- Deadline oriented
- Filing systems
- Payment verification
- Financial recordkeeping
- Transaction processing
- Information security
- Record maintenance
- Detail orientation
- Check processing
- Confidentiality
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer service excellence
- Team cooperation
- Exceptional customer service
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling and management
- Cash handling
- Customer Service-oriented
- Recordkeeping and documentation
- Relationship building
- Relationship building and management
- Compliance, banking laws, and regulations
- Professional ethics
- Team building
- Pleasant and personable
- Data entry
- Task prioritization
- Financial statements
- Self motivation
- Product knowledge
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Goal setting
- Risk assessment
- Professionalism
- Interpersonal communication
- Workload management
- Sorting and filing
- Identity verification
- Quality control
- Time management abilities
- Continuous improvement
- Product and service sales
- Adaptability
- Written communication
- Account balancing
- Customer retention
- Conflict management
- Financial counseling
- Staff scheduling
- Balance verification and reconciliation
- Vault monitoring
- Financial reporting
- Account services
- Professional demeanor
- Problem-solving aptitude
- Loans
- Cash drawer reconciliation
- Sales techniques
- Loan processing
Accomplishments
I was awarded for having the best production rate & accuracy & always doing great teamwork.
Timeline
Lockbox Specialist
Manpower Agency
12.2023 - Current
Document Processor
SWC
04.2021 - 12.2023
Accounting
Chaney High School /VPA