Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Shana Rohr

Hamilton,OH

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks. Strong knowledge of offered banking services and products. Reliable,positive attitude, dependable and honest professional dedicated to meeting goals by processing high volumes of error-free transactions.

Overview

26
26
years of professional experience

Work History

Lockbox Specialist

First Financial Bank
02.1998 - 03.2024
  • Improved lockbox processing efficiency by implementing streamlined procedures and reducing manual tasks.
  • Ensured accurate and timely payments for clients by diligently verifying payment information and updating financial records.
  • Reduced error rates in payment processing with thorough attention to detail and strict adherence to company policies.
  • Maintained high levels of customer satisfaction, addressing client inquiries and resolving issues in a timely manner.
  • Collaborated with team members to optimize lockbox processes, sharing best practices and contributing to overall operational excellence.
  • Contributed to the development of departmental goals, setting targets for performance improvement initiatives.
  • Safeguarded sensitive client data through diligent adherence to security protocols and data protection measures.

Education

High School Diploma -

Talawanda High School
Oxford, OH

Skills

  • Operational Efficiency
  • Deposit Preparation
  • Document Scanning
  • Deadline Adherence
  • Payment Processing
  • Business Process Analysis
  • Policy Enforcement
  • Goal Oriented
  • Word and Excel
  • Basic computer skills

Additional Information

i enjoy volunteering at Shared Harvest Foodbank and Animal Adopition Foundation located in Ross, Oh.

Timeline

Lockbox Specialist

First Financial Bank
02.1998 - 03.2024

High School Diploma -

Talawanda High School

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Shana Rohr