Amy Brinks
Goshen,IN
Summary
Dedicated administrative professional with successful experience offering excellent communication, planning and prioritization of skills demonstrated through 8 years of performance. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Handles multiple projects simultaneously with a high degree of accuracy and streamlining workflow to optimize personnel strengths.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Sugar Grove Church
01.2018 - Current
- Negotiated contracts with suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for Pastoral staff.
- Increased church participation in special events by creating newsletter with detailed calendars and other church updates.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed church data and completed other clerical tasks in the church database.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Liaised between church members and pastors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key leadership.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Created graphics for promotion of special events.
- Event planner for events over 500 people.
Preschool Director
Sugar Grove Church
01.2016 - 12.2017
- Established church policies and communicated to volunteers and parents for well-coordinated and high-quality church operations.
- Recruited new volunteers for admission through marketing and events.
- Supervised approximately 40 volunteer staff and resolved issues.
- Provided training and professional development for church volunteers.
- Engaged with parents and families to build positive relationships for children to thrive.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Furnished facility with supplies, equipment, food and materials for preschool environment.
Customer Service Representative
Century Foam
04.2004 - 05.2007
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
Bank Teller
1st Source Bank
06.2000 - 03.2004
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
Education
3 Years Completed - Middle Childhood Education
Cedarville University
Cedarville, OHHigh School Diploma -
Elkhart Christian Academy
Elkhart, IN05.2000
Skills
- Database Management
- Workflow Optimization
- Calendar Management
- Spreadsheet Management
- Meeting planning
- Appointment Scheduling
- Travel Coordination
- Large Event Coordination
- Data Entry
- Microsoft Word
- Customer Relations
- Administrative Support
- Microsoft Excel
- Onboarding and background checks for volunteers
Timeline
Administrative Assistant
Sugar Grove Church
01.2018 - Current
Preschool Director
Sugar Grove Church
01.2016 - 12.2017
Customer Service Representative
Century Foam
04.2004 - 05.2007
Bank Teller
1st Source Bank
06.2000 - 03.2004
3 Years Completed - Middle Childhood Education
Cedarville University
High School Diploma -
Elkhart Christian Academy
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