Amy Brown
Lehi,UT
Summary
Foundation in photography, guest relations, customer service management and child care.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
23
23
years of professional experience
Work History
Daycare Shift Lead
Lehi Legacy Center
05.2022 - 10.2022
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
Portrait Photographer
Kali Lilith Studios
05.2013 - 03.2020
- Enhanced client satisfaction by providing high-quality portrait photography services tailored to their specific needs.
- Increased studio revenue by consistently delivering exceptional portraits that exceeded client expectations.
- Streamlined the editing process by utilizing advanced software tools for efficient post-production work.
- Continuously updated technical skills and knowledge of industry trends to maintain a competitive edge in the market.
- Established a strong online presence through social media platforms, website updates, and blogging efforts – driving increased traffic and inquiries.
- Digitally edited photos to enhance appearance.
Photo Editor
Overstock.com
09.2013 - 12.2014
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
- Trained junior photo editors on advanced editing techniques and software tools, contributing to team skill development.
- Implemented color management processes, guaranteeing accurate representation of colors across various print platforms.
- Optimized images for web usage by adjusting resolution and file formats while maintaining aesthetic quality.
- Handled high-pressure deadlines with ease by implementing effective time management strategies and prioritizing tasks accordingly.
Photo Lab Assistant
Salt Lake Community College
01.2012 - 01.2013
- Assist Students and Professors in computer editing lab, dark room and studio
- Maintain computer lab, dark room and studio.
- Maintained a clean, organized workspace to ensure smooth operations and reduce equipment downtime.
- Trained new team members on proper techniques for handling delicate photographic materials, reducing the risk of damage.
- Adhered to stringent safety protocols when handling hazardous chemicals during film development processes.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
Inventory Control Supervisor
Joann Fabric and Craft
01.2002 - 01.2009
- Responsible for ensuring inventory production quality and efficiency levels and implementing corrective action as required
- Performed data entry duties into operational systems and performed inventory control on all activities related to warehouse operation, shipping and receiving
- Consistently kept inventory shrinkage at under the 1% national goal
- Supervised 15 – 25 employees including Shift Managers, Sales Associates and Cashiers
- Led team of 7 in store remodel and implementing and training employees on new store policy and procedure changes.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Processed damaged goods and completed wasted inventory paperwork.
- Cross-referenced invoices and supplies for reporting accuracy.
Store Manager
Piece Goods Fabric and Craft
01.2000 - 01.2002
- Maximized sales by creating innovative visual merchandising displays and store layouts resulting in increased store profit and increased profit of 400% over a 2 month time frame.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Elementary Education
Western Governors University
Salt Lake City, UTAssociate of Applied Science in Visual Art and Design with Photography Emphasis -
SALT LAKE COMMUNITY COLLEGE
Taylorsville, UT01.2013
Skills
- Operations Management
- Employee Training
- Technical Knowledge
- Conflict Resolution
- Delegation skills
- Organizational skills
- Software proficiency
- Creative Problem-Solving
- Policy and Procedure Enforcement
- Guest Service
- Adaptability and flexibility
- Industry Expertise
Volunteer Experience
- America Reads, David Gourley Elementary School, Taylorsville, UT 2010-2011
- America Reads, Whittier Elementary School, Salt Lake City, UT 2012
References
Manager Overstock.com, Zach Lorenc, 801-232-9423, zachlorenc@gmail.com
Personal reference, Leslie Behunin, 360-801-7508
Additional Information
Homeschool teacher, Kindergarten and First grade 2020-2022
12 Years experience working with special needs children
Timeline
Daycare Shift Lead
Lehi Legacy Center
05.2022 - 10.2022
Photo Editor
Overstock.com
09.2013 - 12.2014
Portrait Photographer
Kali Lilith Studios
05.2013 - 03.2020
Photo Lab Assistant
Salt Lake Community College
01.2012 - 01.2013
Inventory Control Supervisor
Joann Fabric and Craft
01.2002 - 01.2009
Store Manager
Piece Goods Fabric and Craft
01.2000 - 01.2002
No Degree - Elementary Education
Western Governors University
Associate of Applied Science in Visual Art and Design with Photography Emphasis -
SALT LAKE COMMUNITY COLLEGE
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