Amy Bryant
Louisville,KY
Summary
Trusted and highly capable professional with extensive experience managing businesses and delivering excellent customer service. Skilled in handling financial transactions, teaching and guiding guest, and performing under high pressure, diverse public-facing situations. Adaptable and experienced across a wide range of roles and dynamic environments.
Overview
11
11
years of professional experience
Work History
Gaming Attendant
Derby City Gaming and Hotel
Louisville, KY
01.2020 - Current
- Monitored gaming areas to ensure compliance with regulations and safety standards.
- Assisted guests with inquiries and provided exceptional customer service experiences.
- Operated gaming machines and ensured proper functioning for guest enjoyment.
- Maintained cleanliness and organization of gaming spaces throughout the venue.
- Conducted regular inspections of equipment to identify maintenance needs promptly.
- Educated guests on gaming rules and procedures to foster a welcoming environment.
- Collaborated with team members to enhance guest engagement and satisfaction levels.
- Administered W2 tax forms, and execute large financial payouts to guest maintaining strict accuracy and adherence to company policy
Independent Booth Renter/Hairstylist
Germantown Hairstyling
Louisville, Kentucky
07.2019 - 08.2020
- Consulted with clients to determine desired hairstyles and preferences.
- Performed haircuts, color treatments, and styling using various techniques.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on hair care products and maintenance routines.
- Managed, maintained and built clientele
- Self promoted and advertised
- Stock and inventory management
- Processed payments and transactions using Square point of sales system
Makeup Artist
Macy's Christian Dior
Louisville, Kentucky
03.2018 - 03.2019
- Built and maintained client relationships
- Assisted with creation, booking, and management of events
- Promptly resolved any customer concerns or issues
- Provided makeup services for weddings, proms and other special events.
- Handled appointment booking, canceling, and rescheduling.
- Advised clients on skincare routines and suitable cosmetic products.
- Trained junior artists on application techniques and customer service skills.
- Managed inventory levels of cosmetics and tools for efficient operations.
Business Manager
Bobbi Brown Professional Cosmetics
Louisville, Kentucky
06.2015 - 03.2018
- Managed daily operations to enhance team productivity and customer service.
- Developed strategic plans to improve sales performance in assigned territories.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Oversaw inventory management to ensure optimal stock levels for retail locations.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Prepared and presented business reports and presentations to senior management and stakeholders.
- Cultivated a positive organizational culture and work environment to motivate employees.
Education
Cosmetology
The Hair Design School
Louisville, KY08-2005
Skills
- Gaming regulations
- Customer service
- Equipment maintenance
- Financial transactions
- Compliance monitoring
- Guest engagement
Accomplishments
Perfect attendance award (quarterly) 2025
Timeline
Gaming Attendant
Derby City Gaming and Hotel
01.2020 - Current
Independent Booth Renter/Hairstylist
Germantown Hairstyling
07.2019 - 08.2020
Makeup Artist
Macy's Christian Dior
03.2018 - 03.2019
Business Manager
Bobbi Brown Professional Cosmetics
06.2015 - 03.2018
Cosmetology
The Hair Design School