Amy Burch
Pierce City,MO
Overview
2027
2027
years of professional experience
Summary
Business professional with 20+ years of experience spanning administrative support, sales operations, customer communication, documentation, data management, reporting, and cross-functional coordination. Experienced in supporting leadership, managing competing priorities, coordinating complex workflows and projects, and maintaining accuracy and professionalism in fast-paced environments. As a current Jack Henry associate, I have an established understanding of the organization and its culture, along with strong communication, problem-solving, relationship-building, and technology skills and a proven ability to take initiative, adapt quickly and keep priorities moving forward.
Work History
Sales Commission Analyst
Jack Henry
Monett, MO
05.2015 - Current
- Analyze complex contract scenarios and validate commission outcomes across supersedes, replacements, core contracts, terminations and contract modifications
- Enter and validate data using Salesforce, Synergy, and CSE (Commission System Editor): maintain real-time tracking, document control reporting and month end validations
- Support cross-functional partners while managing detail-heavy workload, competing deadlines, and high-volume transactions and accuracy
Sales Administrative Support Representative
Jack Henry
Monett, MO
2004 - 2008
Managed information requests efficiently
- Queued sales reps proposal and contracts requests for pricing
Contract Administrator
- Oversee drafting and execution of contracts
Corporate Call Center Agent
Jack Henry
Monett, MO
2004 - 2008
- High volume call management-Queued incoming customer inquiries based on urgency and department
Teller
Bank of America
Monett, MO
1998 - 2004
- Transaction processing: Handle cash deposits, withdrawals, check cashing, money transfers and loan payments
- Cash Management: Balance cash drawer daily, count currency and investigate any discrepancies
- Customer service: Answer account inquires
- Product Promotion: Cross sell bank services
Education
High School Diploma -
Monett High School
Monett05-1997
Skills
- Sales Operations
- Content Development
- Employee Engagement
- Customer Service
- Cross-functional teamwork
- Excel & Reporting
Timeline
Sales Commission Analyst
Jack Henry
05.2015 - Current
Sales Administrative Support Representative
Jack Henry
2004 - 2008
Corporate Call Center Agent
Jack Henry
2004 - 2008
Teller
Bank of America
1998 - 2004
High School Diploma -
Monett High School