SUSAN K. CARDICH
Lima,Peru
Summary
Results-oriented Sales and Business Operations professional with over 8 years of experience in data analysis, CRM management, and sales forecasting. Drives optimization of sales strategies through effective collaboration across departments. Holds a Master's in Marketing and Business Management and a Bachelor's in Communication Sciences, with a focus on business process improvement and digital transformation in financial services.
Overview
5
5
Languages
20
20
years of professional experience
Work History
Sales Operations Analyst
FIS GLOBAL
Peru
04.2020 - Current
- Supported LatAm Sales Director with sales and operational tasks, including reporting, data consolidation, and follow-up on key business activities.
- Coordinate the preparation and delivery of client invoices with Account Executives, supporting accurate documentation and timely follow-up.
- Liaise with regional TMF teams across Latin America to coordinate invoicing processes and address discrepancies.
- Coordinated with Sales and Marketing teams for corporate events and financial reporting related to billing and accounting.
- Assisted Peru Business Unit Manager in administrative coordination and meeting operational requirements.
- Support supplier payment verification and internal approval processes in coordination with the Administrative Support Supervisor.
- Facilitated efficient office operations to support team productivity and organization. and administrative activities with relevant internal teams.
Executive Assistant to National & Regional Management
FIS GLOBAL
02.2018 - 04.2020
- Assisted Country Manager with calendar management, business reports, travel arrangements, and coordination of client contract signings to streamline executive operations.
- Provided scheduling, reporting, and travel support to regional leadership.
- Facilitated client invoicing and documentation processes with Account Executives, ensuring timely follow-up on invoice receipts.
- Oversaw petty cash management and prepared control reports in collaboration with the administration team to ensure accurate financial tracking.
- Streamlined procurement of office supplies to maintain efficient operations., inventory, facilities-related services, and incoming correspondence.
Management Assistant
GEYER KABEL PERÚ S.A.C.
Lima
03.2017 - 10.2017
- Coordinated the General Manager's calendar, meetings, travel arrangements, and hotel reservations to ensure efficient scheduling and organization.
- Facilitated payment coordination and managed petty cash administration to streamline financial operations.
- Prepared business correspondence, administrative documents, and internal forms.
- Oversaw incoming documentation, invoices, office supplies, and meeting room logistics to maintain operational flow and readiness.
Commercial Implementation Assistant (Temporary Replacement)
MISIÓN TECNOLÓGICA
11.2016 - 03.2017
- Managed receipt and invoice documentation, preparing accurate reports for sales and monthly payments to support financial tracking.
- Reviewed requests and coordinated timely product shipments to ensure customer satisfaction.
- Coordinated schedules, meetings, and daily office priorities.
- Prepared documents, reports, and internal correspondence.
- Supported administrative tasks for MISIÓN TECNOLÓGICA staff and visitors.
Information & Press Assistant
TAWA CONSULTING — COP20 / UNFCCC
Lima
11.2014 - 12.2014
- Coordinated information and press functions for international media during COP20, enhancing media access to critical climate discussions.
- Facilitated the information and press function for international media during COP20, the United Nations Climate Change Conference in Lima.
- Assisted journalists with accreditation, schedules, and venue guidance, ensuring smooth operations and timely coverage.
- Supported journalists with accreditation, schedules, and venue guidance.
Management Assistant & Planning Analyst
G4S PERÚ
01.2014 - 09.2014
- Coordinated employee insurance enrollments, policy updates, and renewals to ensure compliance and support employee benefits.
- Monitored insurance claims and administered SCTR, Vida Ley, SOAT, and other corporate insurance policies to streamline processes.
- Prepared payroll documentation and distributed employee payslips.
- Coordinated contract renewals and conducted administrative follow-up to maintain vendor relationships and ensure timely execution.
- Selected achievement: Coordinated a strategic alliance with OLTURSA.
Administrative & General Management Assistant
COMPANÍA MINERA KOLPA
Lima
10.2011 - 12.2013
- Supported General Management and business areas with comprehensive administrative tasks, enhancing operational efficiency.
- Managed travel allowances, petty cash, and administrative documentation, ensuring accurate processing and compliance.
- Supported Human Resources and Legal with administrative requirement.
- Facilitated procurement by processing SAP purchase requisitions, contributing to efficient supply chain operations.
- Organized logistics for institutional workshops in 2012 and 2013, facilitating successful events and participant engagement.
- Selected achievement: Contributed to the implementation of an office recycling program as part of corporate social responsibility initiative.
Academic Director Assistant
UNIVERSIDAD SAN IGNACIO DE LOYOLA (USIL)
07.2010 - 10.2011
- Directed academic programs aligned with USIL educational policies and institutional goals.
- Supervised faculty performance, class schedules, and academic compliance procedures.
- Coordinated curriculum updates with faculty and school leadership across Universidad San Ignacio de Loyola.
- Assisted academic administration, provided educational guidance, coordinated faculty services, maintained academic records, and facilitated enrollment processes.
Operations Assistant
BAELLA CONSULTING
01.2009 - 06.2009
- Ensured websites operated smoothly to enhance user experience, and day-to-day operations for client accounts, including Interbank and Cerámicas San Lorenzo.
- Scheduled client appointments and organized calendars for consulting activities.
- Ensured efficient access to important project documents and correspondence for BAELLA CONSULTING. for BAELLA CONSULTING project records and correspondence.
- Prepared meeting materials and follow-up notes for internal and client sessions.
Promotion & Strategic Alliances Coordinator
REVISTA EMPRESA RESPONSABLE
01.2008 - 11.2008
- Developed strategic alliances for the UNI–Empresas 2008 project to enhance corporate social responsibility.
- Coordinated editorial calendars for responsible business magazine content
- Arranged interviews to gather insights from contributors and editors for publication. with contributors, editors, and community partners
- Managed publication deadlines across print and digital workflows
Marketing & Educational Advisory Assistant
UNIVERSIDAD DE SAN MARTÍN DE PORRES
01.2007 - 07.2007
- Coordinated educational marketing, telemarketing, course promotion, sales campaigns, and events to enhance outreach and engagement.
- Coordinated academic records and administrative support across university departments.
- Managed correspondence, scheduling, and calendar updates for faculty and staff.
- Prepared reports, forms, and documentation for internal university procedures.
Education
Master's - Marketing and Business Management
EAE Business School
Barcelona, SpainCertification In Corporate Social Strategies - Corporate Social Responsabilty
PUCP
06.2012 - 08.2012
Bachelor's Degree - Communication Sciences — Public Relations and Advertising
Universidad de San Martín de Porres
PeruSkills
- Sales Operations
- Sales analytics
- Stakeholder coordination
- Sales forecasting
- Sales process optimization
- Sales enablement
- Pipeline management
- Contract processing
- Accounts Receivable Follow-up
- Billing coordination
- Invoice management
- Billing reconciliation
- Revenue recognition
- Rebate validation
- Sales technology
- CRM administration
- CRM optimization
- Data analysis
- Data consolidation
- Excel reporting
- Financial reporting
- Financial administration
- Office Operations
- Administrative support
- Executive Support
- Meeting management
- Workflow organization
- Workflow oversight
- Office operations
- Vendor coordination
- Vendor Payment Coordination
- Vendor assessment
- Issue resolution
- Stakeholder management
- Stakeholder coordination
- Stakeholder communication
- Detail orientation
- Interpersonal communication
- Cross-functional Communication
- Relationship building
- Negotiation
- Contract negotiation
- Contract management
- Process improvement
- Sales coaching
- Sales experience
- Market analysis
- Competitive analysis
- Pricing analysis
- Pricing strategy
- Funnel analysis
- Lead scoring
- Strategy development
- Market research
- Solution implementation
- Reporting capabilities
- Data entry
- Proficient in software
- Microsoft Excel
- Industry expertise
- Pricing strategy
- Solution implementation
- Reporting capabilities
- Financial accounting
- Account planning
- Market research
- CRM optimization
- Sales technology
- Sales alignment
- Vendor assessment
Projects
Title: SALES & BUSINESS OPERATIONS | FINTECH | EXECUTIVE SUPPORT
SELECTED PROJECTS & VOLUNTEERING
Office Recycling Program | Mining Sector | 2013, Contributed to the introduction of a recycling initiative in the workplace.
LANGUAGES
Office Recycling Program | Mining Sector | 2013, Contributed to the introduction of a recycling initiative in the workplace.
ADDITIONAL TRAINING
Office Recycling Program | Mining Sector | 2013, Contributed to the introduction of a recycling initiative in the workplace.
Personal Information
Office Recycling Program | Mining Sector | 2013, Contributed to the introduction of a recycling initiative in the workplace.
Languages
Spanish
First Language
English
Advanced
C1
Portuguese
Proficient
C2
Italian
Beginner
A1
French
Beginner
A1
Swimming and gym exercise
- Sports driven and community charity actividades as well
Timeline
Sales Operations Analyst
FIS GLOBAL
04.2020 - Current
Executive Assistant to National & Regional Management
FIS GLOBAL
02.2018 - 04.2020
Management Assistant
GEYER KABEL PERÚ S.A.C.
03.2017 - 10.2017
Commercial Implementation Assistant (Temporary Replacement)
MISIÓN TECNOLÓGICA
11.2016 - 03.2017
Information & Press Assistant
TAWA CONSULTING — COP20 / UNFCCC
11.2014 - 12.2014
Management Assistant & Planning Analyst
G4S PERÚ
01.2014 - 09.2014
Certification In Corporate Social Strategies - Corporate Social Responsabilty
PUCP
06.2012 - 08.2012
Administrative & General Management Assistant
COMPANÍA MINERA KOLPA
10.2011 - 12.2013
Academic Director Assistant
UNIVERSIDAD SAN IGNACIO DE LOYOLA (USIL)
07.2010 - 10.2011
Operations Assistant
BAELLA CONSULTING
01.2009 - 06.2009
Promotion & Strategic Alliances Coordinator
REVISTA EMPRESA RESPONSABLE
01.2008 - 11.2008
Marketing & Educational Advisory Assistant
UNIVERSIDAD DE SAN MARTÍN DE PORRES
01.2007 - 07.2007
Master's - Marketing and Business Management
EAE Business School
Bachelor's Degree - Communication Sciences — Public Relations and Advertising
Universidad de San Martín de Porres