Banani Nath
Round Rock,TX
Summary
Data Operations Analyst with a strong background in data analysis, operational support, and data visualization, with hands-on skills in Tableau, Power BI, Python, SQL, Excel, and relational databases. Experienced in data cleaning, exploratory data analysis, dashboard and visualization development, operational reporting, and translating complex data into clear and actionable insights. Recently expanded technical expertise through advanced coursework and hands-on projects involving Machine Learning, Generative AI, predictive modeling, and model deployment. Experienced in supporting business operations, resolving technical and billing issues, analyzing data to identify trends and opportunities, and collaborating with cross-functional teams in Agile environments. Strong communicator with the ability to present data-driven findings to diverse stakeholders, manage multiple priorities, and support informed business decisions. Eager to apply a combination of data analytics, operations experience, technical skills, and business understanding to a Sales Operations and Business Intelligence role.
Overview
17
17
years of professional experience
Work History
Sales Operations Analyst
Xylem Inc.
Austin, Texas
11.2025 - Current
- Analyzed, validated, and cleansed customer, contract, and operational data to improve data accuracy and support sales and service operations across multiple business units.
- Created and processed customer service orders, work orders, and installation requests in SAP, ensuring compliance with customer contracts and business requirements.
- Investigated and resolved order processing, billing, and invoicing issues by collaborating with cross-functional teams, third-party vendors, and internal stakeholders.
- Supported customer contract administration by reviewing recurring billing, maintenance plans, purchase orders, and exception reports to ensure accurate invoicing and timely payment processing.
- Managed customer master data updates and maintained accurate records to improve operational efficiency and data integrity.
- Submitted customer invoices through vendor portals and coordinated with customers to resolve invoice discrepancies and payment-related issues.
- Performed case management activities by researching customer requests, resolving operational exceptions, and documenting resolutions in accordance with company procedures.
- Collaborated with sales, operations, finance, and customer service teams to streamline workflows and improve customer satisfaction.
- Utilized SAP, Microsoft Excel, Microsoft Office, and Dynamic 365 to generate reports, analyze operational data, and support business decision-making.
- Identified process improvement opportunities that enhanced operational efficiency, reduced manual effort, and ensured compliance with organizational standards. Maintained a strong focus on customer service by resolving complex operational issues while meeting service-level expectations.
- Demonstrated strong analytical, organizational, and problem-solving skills while managing multiple priorities in a fast-paced operational environment.
Data Operations Analyst
Numpy Ninja
Austin, TX
06.2023 - Current
- Designed a KPI dashboard for ICU sepsis patients using clinical datasets in Tableau and Power BI, leveraging calculated fields, Level of Detail expressions (INCLUDE, EXCLUDE, FIXED), filters, parameters, and DAX measures to improve ICU operational efficiency by 30%.
- Built interactive Power BI dashboards to compare patient vitals and biomarkers across demographics, utilizing slicers, drill-downs, bookmarks, and dynamic visuals to support medical decision-making and resource allocation.
- Developed advanced Tableau visualizations to identify Systemic Inflammatory Response Syndrome (SIRS) using patient vitals such as HR, temperature, respiration, and clinical parameters like PaCO2 and WBC, enabling stakeholders to monitor patients at risk of progressing to severe sepsis.
- Conducted demographic analysis on sepsis patients, highlighting that individuals aged 65+ have longer lengths of stay and are more vulnerable to sepsis compared to females.
- Identified critical biomarkers such as WBC, platelets, base excess, and lactate that significantly influence sepsis incidence. Used advanced Tableau and Power BI visualizations including dual axes, blended axes, control charts, sparklines, funnel charts, Pareto charts, and correlation plots.
- Performed data cleaning, wrangling, and missing data analysis using Python (Pandas, NumPy).
- Conducted exploratory data analysis using Python libraries Matplotlib and Seaborn to uncover meaningful insights and trends.
- Prepared datasets from relational databases using PostgreSQL and crafted complex SQL queries to support downstream analytics.
- Improved model performance by 70% through the application of weighted hyperparameter tuning and addressed data imbalance by 90% using advanced modeling techniques. Evaluated models using stratified k-fold cross-validation.
- Contributed to the implementation of Agile methodology, utilizing Scrum practices and tools like Trello for efficient project management and team collaboration.
Client Success Analyst
Indeed INC.
Austin, TX
09.2021 - 05.2024
- Analyze data insights to identify trends and recommend optimized job dashboard settings for clients.
- Serve as the primary contact for data-related technical inquiries, ensuring timely resolution within SLAs.
- Build strong client relationships by offering personalized service and supporting their hiring goals.
- Manage client accounts, monitor campaign performance, and ensure strategic targets are met.
- Track and analyze account trends to measure ROI and success for clients.
- Act as an Indeed product expert, optimizing client accounts for maximum results.
- Diagnose technical issues, manage integrations, and enhance job aggregation processes to solidify Indeed as a top hiring source.
- Collaborate with internal teams to address issues, improve processes, and translate client feedback into actionable solutions.
- Assist new clients with account setup, provide product guidance, and offer expert industry advice.
- Deliver online presentations on product performance and campaign insights.
- Administrative processes that ensure customer contracts, billing, invoicing, and issue resolution.
- Managed customer contacts, billing, and invoicing to ensure account accuracy and seamless client experience.
- Resolved client issues related to billing and account discrepancies with a focus on accuracy, timeliness, and maintaining high client satisfaction.
Client Support Specialist
Bank Of America
Austin, Texas
01.2020 - 09.2021
- Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner.
- Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time.
- Ability to understand how clients engage with technology (online and mobile), financial center, and contact center and making sure they're aware of all I can do to make their financial lives better.
- Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
- Communicates effectively and confidently with all clients to make their financial lives better.
- Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
Customer Service Specialist
Macy's Inc.
Austin, Texas
04.2018 - 12.2018
- Proactively assist customers using devices to shop and compare, ensuring a seamless experience with Macy's devices or their own.
- Supported total store fulfillment by meeting the needs of both digital and in-store customers through effective collaboration.
- Delivered exceptional customer service, prioritizing the customer experience at all times.
- Stay proficient in POS/MPOS transactions, including BOPS pickup, returns, Search and Send, and the Macy's tablet app.
- Maintained an organized BOPS collection area for a smooth and efficient pickup process.
- Handle returns professionally, minimizing friction and ensuring customer satisfaction.
- Utilized product knowledge to drive sales, reduce returns, and promote gift card sales.
Operation Analyst
Softnet Technowear Pvt Ltd.
Bhubaneswar, India
05.2009 - 05.2011
- As an Data Operations Analyst, I manage and optimize HR-related data processes using tools like SQL, Tableau, Excel, and Power BI to ensure data accuracy.
- Consistency, and compliance across various systems.
- Responsible for generating and analyzing reports on key HR metrics, providing insights that inform strategic decision-making.
- Utilized these tools to streamline HR processes, support system functionality, and enhance data security measures.
Education
MBA - Marketing and Human Resources
Krupa Jal Business School
Bhubaneswar, IndiaBachelors - Science
Sambalpur University
Sambalpur, OrissaSkills
- Sales Operations
- SAP ERP
- Salesforce (CRM)
- Contract Management
- Order Management
- Customer Relationship Management (CRM)
- Data Analysis & Interpretation
- Microsoft Excel (Advanced)
- Operational Reporting
- Billing & Invoicing
- Purchase Order Management
- Data Analysis & Data Cleansing
- Cross-functional Collaboration
- Process Improvement
- Issue Resolution & Problem Solving
Timeline
Sales Operations Analyst
Xylem Inc.
11.2025 - Current
Data Operations Analyst
Numpy Ninja
06.2023 - Current
Client Success Analyst
Indeed INC.
09.2021 - 05.2024
Client Support Specialist
Bank Of America
01.2020 - 09.2021
Customer Service Specialist
Macy's Inc.
04.2018 - 12.2018
Operation Analyst
Softnet Technowear Pvt Ltd.
05.2009 - 05.2011
MBA - Marketing and Human Resources
Krupa Jal Business School
Bachelors - Science
Sambalpur University