Amy Burford
Muncie,IN
Summary
Detail-oriented professional with a strong focus on customer service and workplace safety. Proven skills in schedule management and cash handling, ensuring operational efficiency and a positive work environment. Catch on to new tasks quickly and efficiently. Several years of experience in Retail and Office work.
Overview
16
16
years of professional experience
Work History
SLT Team Lead
Target Corportation
Muncie, IN
10.2017 - 04.2026
- Led team in achieving operational excellence by implementing streamlined processes and best practices.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Receptionist
Indiana Title Company
Muncie, IN
08.2015 - 05.2022
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Coordinated scheduling and appointments for real estate transactions and meetings.
- Maintained accurate records of incoming and outgoing mail, ensuring timely delivery.
- Streamlined office procedures, improving overall efficiency in daily operations.
- Assisted with title searches and document preparation for closing processes.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Manager
American Eagle
Muncie, IN
03.2010 - 08.2015
- Led team in achieving operational goals through effective resource allocation and workflow optimization.
- Oversaw daily operations, ensuring adherence to company standards and enhancing customer experience.
- Managed and motivated employees to be productive and engaged in work.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to identify trends, informing strategic merchandise placement and promotional efforts.
- Scheduled employees and maintained Store
- Ran floor sets and shipments when new merchandise came in
Education
High School Diploma -
Delta High School
Muncie, INSkills
- Attention to detail
- Shipment/ Inventory
- Workplace safety
- Schedule management/interviewing
- Cash handling
- Flexible schedule
- Evaluating employee work
- Safety processes and procedures
- Multiple Office skills
- Knowledge of systems/equipment
Timeline
SLT Team Lead
Target Corportation
10.2017 - 04.2026
Receptionist
Indiana Title Company
08.2015 - 05.2022
Manager
American Eagle
03.2010 - 08.2015
High School Diploma -
Delta High School