Overview
Work History
Timeline
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Amy Burkhart

Albany,NY

Overview

19
19
years of professional experience

Work History

Deposition and Hearing Coordinator

Sullivan Keenan & Oliver LLP
Albany, NY
09.2015 - Current
  • Scheduling Phone depositions with numerous medical facilities and law firms under the direction of the New York State Workers Compensation Board, various employer insurance carriers and under supervision of exceptional attorneys with years of experience in the field
  • Preparing deposition confirmation letters and official subpoenas to send to many doctors within a timely manner following deadlines set by the Workers Compensation Board
  • Coordinating with various stenographers to ensure submission of deposition transcripts to the Workers Comp Board to be filed within set deadlines
  • Monitoring receipt of many hearing notices sent from insurance carriers through the Workers Comp board and entering hearings on the firm's calendar immediately
  • Gathering physical files as well as additional directives and documentation for each hearing to provide to each attorney as assigned
  • Answering various phone calls to transfer to the appropriate attorney and accept messages
  • Organizing and putting away filing as needed
  • Conducting weekly review of currently scheduled depositions with stenographers to confirm correctness of time, which reporter is to be assigned and conference line information
  • Accepting incoming mail and faxes to date and distribute to correct file and to the handling attorney

Claims Customer Service Representative

ValueOptions
Latham, NY
02.2015 - 09.2015
  • Working in high volume call center for health insurance company specializing in Mental Health and Substance Abuse benefits
  • Answering many inquiries from provider concerning patient benefits and eligibility
  • Researching general information pertaining to authorizations and claim status
  • Directing callers to appropriate departments for clinical evaluations when required

Customer Service Representative

Adecco Inc
Latham, NY
07.2014 - 02.2015
  • Worked in a call center environment answering incoming calls accepting requests and answered questions pertaining to setting up inspections of various excavation sites to be cleared for safety
  • Exercised listening, typing skills and attention to detail for accurately recording information from customers and dispatching their locate requests to proper utility companies

Quality Assurance Team Member

REGUSA
East Greenbush, NY
01.2014 - 05.2014
  • Company Overview: A company well known for processing various transactions from car dealerships nationwide for the Department of Motor Vehicles
  • Quality Assurance Associate for a company well known for processing various transactions from car dealerships nationwide for the Department of Motor Vehicles
  • Assisted in sorting mail and packages from many dealerships to ensure deals were being forwarded to the right department
  • In charge of entering reasons why deals got rejected from the DMV and compiling daily and weekly rejection reports for team supervisors
  • Reviewed a large number of deals sent in by processors according to certain guidelines before deciding to send the deals to the DMV to each state
  • Was responsible for attaching various checks for deals to be sent to many Departments of Motor Vehicles
  • A company well known for processing various transactions from car dealerships nationwide for the Department of Motor Vehicles
  • Note: This was a temporary assignment obtained through AppleOne Inc, Albany, NY

Processing Proofreader

NYSARC Trust Services
Latham, NY
11.2008 - 02.2013
  • Company Overview: An organization that processes Medicaid excess funds of the disabled
  • Proofreading clerk for a well known organization that processes Medicaid excess funds of the disabled
  • Responsible for overseeing quality assurance and approval of all work submitted by all processors
  • Reviewed various bills and documentation for accuracy, and eligibility for payment
  • Entered various sorts of data into Access for the purpose of correcting or updating information regarding the beneficiaries or submitted disbursements
  • Converted data from Access into Excel spreadsheets detailing totals of funds to be distributed
  • Considerable experience using Access and Image Silo to research addresses and transactions to verify information and resolve issues
  • Temporarily provided coverage for Customer Service by transferring calls, taking messages and answering client's questions about pending transactions
  • Assisted processors with filing and organizing disbursements along with other documents
  • An organization that processes Medicaid excess funds of the disabled
  • Note: From July 2008-Nov 2008, I worked as a temporary employee at NYSARC through BTS Staffing, Inc

Image and Workflow Specialist

Metlife Auto and Home
Latham, NY
01.2008 - 07.2008
  • Processed all incoming mail arriving daily at the Albany Field Claim office
  • Prepared and organized each document so that it carefully followed all office procedures
  • Verified the image quality of all documents as they were scanned into the system
  • Indexed all required information about each document with much precision and accuracy
  • Effectively sent out documents off to the appropriate departments
  • Note: I started off working as a temporary employee at Metlife through Adecco from Oct 2006-Jan 2008

Signature Verification Clerk

Lloyd Staffing/North Fork Bank
Mattituck, NY
03.2006 - 09.2006
  • Scanned signature cards and performed data entry for the Operation Services Department
  • Ensured data was entered efficiently and accurately into the bank database
  • Corrected erroneous and incomplete information on signature cards

Timeline

Deposition and Hearing Coordinator

Sullivan Keenan & Oliver LLP
09.2015 - Current

Claims Customer Service Representative

ValueOptions
02.2015 - 09.2015

Customer Service Representative

Adecco Inc
07.2014 - 02.2015

Quality Assurance Team Member

REGUSA
01.2014 - 05.2014

Processing Proofreader

NYSARC Trust Services
11.2008 - 02.2013

Image and Workflow Specialist

Metlife Auto and Home
01.2008 - 07.2008

Signature Verification Clerk

Lloyd Staffing/North Fork Bank
03.2006 - 09.2006

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Amy Burkhart