Amy Burns
2818 Scarff Rd,MD
Summary
Dynamic and dedicated Home Daycare Provider with a proven track record at Reggis, excelling in child development and curriculum planning. Skilled in fostering creativity and emotional growth, I implement age-appropriate activities while ensuring safety and hygiene. Known for building strong relationships with families and delivering exceptional care tailored to individual needs.
Overview
2026
2026
years of professional experience
Work History
Home Daycare Provider
Self Employed
08.2004 - Current
- Supervised daily activities to ensure a safe and engaging environment for children.
- Developed age-appropriate lesson plans to promote learning and creativity.
- Maintained open communication with parents regarding child development and daily progress.
- Implemented routines that fostered social skills and emotional growth among children.
- Organized educational games and activities to stimulate cognitive development.
- Managed hygiene practices and ensured compliance with safety regulations.
- Adapted care strategies to meet individual needs of diverse children in the daycare setting.
- Collaborated with local resources for additional support and developmental services for children.
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Taught children to organize toys, wash hands, and share by leading by example.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Implemented conflict resolution techniques promoting peaceable resolutions among peers during disagreements.
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Offered early language exposure through story time sessions fostering literacy skills.
- Administered nutritious meals and snacks to promote healthy eating habits in children.
- Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.
- Cultivated a sense of community within the daycare through collaborative projects involving both children and families involved in our program.
- Complied with state regulations regarding licensing, health requirements, staffing ratios, and safety protocols in the operation of the daycare facility.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Promoted good social skills by helping children work through conflicts and leading many collaborative games.
- Delivered effective potty training strategies tailored to each child''s readiness level leading to successful outcomes.
- Administered prescription and OTC medicines to meet children's specific needs.
- Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Ensured a safe and nurturing environment for children, conducting regular safety checks and maintaining cleanliness.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Changed diapers of very young children and assisted older kids with bathroom requirements.
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities and playtime.
- Coordinated stimulating field trips and outings to enrich children''s learning experiences outside of the daycare setting.
- Assisted children patiently through many different scenarios and modeled positive behaviors.
- Implemented individualized care plans for each child based on their unique needs and developmental milestones achieved.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Facilitated social development by encouraging positive interactions between children during group activities.
- Conducted parent-teacher conferences providing valuable insights into their child''s progress and offering resources for continued development at home.
- Adapted lesson plans according to diverse learning styles catering to individual abilities while maintaining engagement and focus.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Documented children's' daily activities for parents and discussed trends to identify any necessary interventions.
- Improved overall well-being of children by incorporating physical activity into daily routines.
- Provided consistent emotional support through active listening, empathy, and encouragement during challenging situations or transitions.
- Monitored nap times ensuring adequate rest periods which supported optimal growth and development.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education.
- Read stories, sang songs and facilitated creative play.
- Logged information regarding naps, feedings, and any medications administered.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Assisted in potty training and toilet hygiene.
Cosmetologist
Reggis
Bel Air, MD
2003 - 2004
- Delivered exceptional customer service through personalized consultations and tailored beauty solutions.
- Performed advanced hair cutting, coloring, and styling techniques to enhance client satisfaction.
- Maintained high standards of cleanliness and safety in compliance with industry regulations.
- Educated clients on product usage and skincare routines for improved results at home.
- Implemented efficient scheduling processes to optimize appointment flow and reduce wait times.
- Developed strong client relationships, fostering loyalty through consistent follow-up and engagement strategies.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
Medical Biller
PMI
Baltimore Md
2002 - 2004
- Processed medical claims with accuracy and attention to detail, ensuring timely reimbursement.
- Reviewed billing documentation for compliance with insurance regulations and guidelines.
- Resolved discrepancies in billing statements through effective communication with healthcare providers.
- Implemented workflow improvements to enhance claim submission efficiency and reduce denials.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Delivered timely and accurate charge submissions.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
- Acted as liaison between healthcare providers and insurance companies; resolved disputes quickly while maintaining positive relationships.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
Head Bank Teller
Farmers Bank & Capital Trust Co.
Bel Air, MD
1999 - 2002
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers, enhancing service quality and operational efficiency.
- Implemented streamlined cash handling procedures, reducing discrepancies and improving accuracy.
- Managed customer inquiries and resolved complex issues, enhancing overall customer satisfaction.
- Developed staff schedules to optimize coverage during peak hours, improving service delivery.
- Analyzed transaction processes, identifying areas for improvement to enhance workflow efficiency.
- Led team meetings to communicate updates on policies and performance expectations, fostering a cohesive work environment.
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Optimized workflow efficiency by assisting in the implementation of new software systems for transaction processing.
- Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
- Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
- Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
- Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
- Coordinated cross-selling efforts between teller line staff members by sharing information about product offerings that suit specific customer profiles.
- Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Calculated fees due, interest and change for customer transactions.
Customer Service Representative
Comcast
Baltimore, MD
1998 - 2001
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions in CRM systems to enhance service quality and tracking.
- Assisted in training new representatives on company policies and procedures for improved performance.
- Collaborated with cross-functional teams to streamline processes, enhancing operational efficiency.
- Developed and implemented strategies for managing high call volumes during peak periods.
- Led initiatives to improve customer satisfaction scores by refining feedback processes and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
No Degree - Gender Studies
Harford Community College
Bel Air, MDCertified in State of MD
Cosmology School
Bel Air, MDHigh School Diploma -
Bel Air High
Bel Air, MD06.1998
Skills
Patience and empathy
Health and safety training
Leadership qualities
Health and safety
Infant care
Classroom instruction
Child development
Curriculum planning
Budgeting and finance
Nutrition expertise
Educational concept explanations
Creative lesson planning
Coordination and teamwork
Recreational supervision
Problem-solving
Time management
Attention to detail
Caring and responsible
Cleaning and sanitizing
Multitasking
Multitasking Abilities
Punctual and reliable
Excellent communication
Organizational skills
Safety awareness
Decision-making
Child safety
Microsoft office
Relationship building
Lesson planning
Self motivation
Medication administration
Behavioral management
First aid training
CPR certified
Age-appropriate activities
Food preparation and service
Infant care and feeding
Arts and crafts
Sanitation
Timeline
Home Daycare Provider
Self Employed
08.2004 - Current
Cosmetologist
Reggis
2003 - 2004
Medical Biller
PMI
2002 - 2004
Head Bank Teller
Farmers Bank & Capital Trust Co.
1999 - 2002
Customer Service Representative
Comcast
1998 - 2001
No Degree - Gender Studies
Harford Community College
Certified in State of MD
Cosmology School
High School Diploma -
Bel Air High