Amy Burson
Anchorage
Summary
Demonstrated expertise in coordinating transportation logistics, effectively managing emergency situations, and ensuring compliance with safety protocols. Experience includes route planning utilizing GPS navigation systems, conducting vehicle inspections, and monitoring traffic conditions to optimize delivery schedules. Proven ability to support drivers through training and evaluations while maintaining communication with stakeholders to address inquiries and complaints. Successfully dispatched personnel and heavy equipment while adhering to DOT regulations and union guidelines, contributing to efficient operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Driver/Safety Training Officer
Anchorage School District
2019.01 - Current
- Demonstrated ability to handle emergency situations calmly and effectively.
- Drove routes assigned by dispatch
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Assisted with accident and incidents with routes by being boots on the ground
- Chained up buses in unplanned situation
- Alaska state classroom instructor
- Certified AK DMV CMV evaluator
- Taught in the class room and behind the wheel.
- Covered routes to ensure a timely delivery
- Held safety meetings
- Was support staff for all the driver and attendants
- Went to accidents with and with out students on board and followed safety procedures
- Did road checks to determine whether school was a go or canceled
- Counseled drivers and redirected as needed
- Rerouted routes for better flow and route with timing issues
- Student management professional
- Dispatched
- Returned parent complaint phone calls
- Did driver evaluations
- Driver road observations
- Coordinated and direct bus field trips on location
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Transported riders to designated stops according to pre-determined schedules.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Utilized GPS and maps for efficient route planning.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Monitored progress of trainees through observation or feedback from supervisors and and BTWs
Dispatcher Coordinator
Granite Construction
Anchorage
2014.04 - 2019.01
- Responded promptly to customer inquiries regarding order status and delivery times.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored dispatch operations to ensure efficient and effective service delivery.
- Dispatched personnel from local unions to job sites.
- Complied with union contract and guidelines.
- Dispatched heavy equipment to job site by scheduling heavy haul loads.
- Dispatched 4 heavy haul drivers, creating schedules and routing them.
- Complied with all DOT regulations
- Ordered heavy haul permits
- Piloted heavy haul drivers as needed
- Completed invoices and made purchasing orders
- Schedules pilot car drivers
- Created MOBs for the purpose of bidding new jobs
- Conducted all orientations.
- Complied with company safety policy
Driver/Dispatch/Behind the Wheel Trainer/Technical Recruiter
First student/Forsythe/Reliant
Anchorage
2005.09 - 2014.04
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Drove several routes, not only in Anchorage but also Seattle WA
- Participated in safety meeting regarding safe driving practices and defensive driving techniques.
- Dispatched over 200 employees and supervised 3 other dispatchers.
- Trained new drivers hands on to drive a bus so the could receive their B CLASS CDL
- Followed contract guidelines to minimize liquidated damages issued by the district.
- Scheduled Safety supervisors to obtain the most efficient check ride scheduled
- Conducted job fairs for new hire orientations.
- I ran the Anchorage terminal after the terminal manger moved on.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Managed time efficiently when making multiple stops along designated routes.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Adhered to company policies and procedures related to safety and security standards.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained delivery schedules without compromising safety.
Skills
- Route planning
- Vehicle inspection
- Safety training
- Emergency response
- Defensive driving
- Customer service
- Time management
- Communication skills
- Incident reporting
- Traffic monitoring
- Team leadership
- Driver evaluation
- Problem solving
- Map reading
- Driving and transportation
- Delivery pickup
- Physical stamina
- Verbal and written communication
- Navigational systems and GPS
- Passenger support
- Vehicle inspections
- Accident prevention
- Traffic law observation
- Database management
- Transportation
- Driving in adverse conditions
- Equipment monitoring
- Fuel efficiency
- Staff development
- Valid Driver's license
- Friendly and outgoing
- Safe driving techniques
- Customer rapport
- Loading and unloading
- Strategic planning
- Problem-solving
- Team building
- Safety protocols
- Route logs
- CDL license
- Inclement weather driving
- Safety management
- Appointment scheduling
- Confidentiality
- Punctual and reliable
- DOT compliance
- Attention to detail
- Passenger transportation
- Passenger assistance
- Daily logging
- Traffic laws
- Route management
- Relationship building
Certification
- Certified state class room instructor
- Alaska dmv CMT TESTER
- CLASS B CDL HELD AND Obtained since 2005
References
References available upon request.
Timeline
Driver/Safety Training Officer
Anchorage School District
2019.01 - Current
Dispatcher Coordinator
Granite Construction
2014.04 - 2019.01
Driver/Dispatch/Behind the Wheel Trainer/Technical Recruiter
First student/Forsythe/Reliant
2005.09 - 2014.04